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| − | ==General guidelines for reporting tech issues==
| + | This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems |
| − | The more information, the better. The following is always required:
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| − | *Computer operating system and browser(s) used
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| − | *Verbatim error messages. Always include screenshots if possible.
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| − | *List everything you have done to replicate the problem.
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| − | *Forward emails with headers to your TL whenever appropriate.
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| − | *Remember to report the problem directly to your TL and not FIOD.
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| − | ==Mail issues ==
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| − | === Webmail problems ===
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| − | # Remember to log in with your Freecycle.org email address and not your user name
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| − | #If you have access to more than one mailbox, check another box to see if the problems persist.
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| − | #Clear cache and cookies.
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| − | #Try another browser to rule out a cache problem.
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| − | #Report to TL.
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| − | === Thunderbird problems ===
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| − | Thunderbird is for advanced users only. If you decide to use Thunderbird or another mail client, please remember that tech support is not available.
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| − | # Does the problem also occur with Webmail (RoundCube)? If it does, report the issue to your TL.
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| − | # [[Team_Wikis:MailSetup|Verify that your mail settings are correct.]] Sometimes it helps to try different ports.
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| − | # If all else fails, delete the account in Thunderbird and start over from scratch.
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| − | ==Freecycle.org (website) issues==
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| − | * Do you have the problem on more than one browser? If not, clear your browser cache and try again.
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| − | * Problems with posts -- please provide the post number, your user ID on the group and group link.
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| − | * Problems with Admins -- please provide the Admin URL, your user ID on the group and group link.
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| − | ==GA access==
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| − | Remember to sign into GA with your local mod user name or email, or sign in first to Freecycle.org with your local mod user name/email. Because Freecycle.org IDs change hands from time to time using your personal email helps keep track of who did what.
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| − | == Wiki access ==
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| − | Remember to sign into wiki with your '''Freecycle.org user name''' and not your email.
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| − | ==Tips==
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| − | *Google is your friend.
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| − | *Search the wiki using the search bar on the left side.
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| − | *Search past posts on the team discussion group (or Groups.io Tech Issues group, for general moderator-type problems) to see if the question has been answered before.
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| − | *Don't be afraid to ask your fellow team members on the team discussion group. Most teams have at least one tech-savvy member.
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