Difference between revisions of "Team Wikis:Team member tech problems"

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==General guidelines for reporting tech issues==
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This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems
The more information, the better. The following is always required:  
 
*Computer operating system and browser(s) used
 
*Verbatim error messages. Always include screenshots if possible.
 
*List everything you have done to replicate the problem.
 
*Remember to report the problem directly to your TL and not FIOD.
 
 
 
==Mail issues ==
 
=== Webmail problems ===
 
#If you have access to more than one mailbox, check another box to see if the problems persist.
 
#Clear cache and cookies.
 
#Try another browser to rule out a cache problem.
 
#Report to TL.
 
 
 
=== Thunderbird problems ===
 
Thunderbird is for advanced users only. If you decide to use Thunderbird or another mail client, please remember that tech support is not available.
 
# Does the problem also occur with Webmail (RoundCube)? If it does, report the issue to your TL.
 
# [[Team_Wikis:MailSetup|Verify that your mail settings are correct.]] Sometimes it helps to try different ports.
 
# If all else fails, delete the account in Thunderbird and start over from scratch.
 
 
 
==Freecycle.org (website) issues==
 
* Do you have the problem on more than one browser? If not, clear your browser cache and try again.
 
* Problems with posts -- please provide the post number, your user ID on the group and group link.
 
* Problems with Admins -- please provide the Admin URL, your user ID on the group and group link.
 
 
 
==GA access==
 
Remember to sign into GA with your local mod email.
 
 
 
== Wiki access ==
 
Remember to sign into wiki with your '''user ID''' and not your email.
 
 
 
==Tips==
 
*Google is your friend.
 
*Search the wiki using the search bar on the left side.
 
*Search past posts on the team Yahoo group (or IMOD, for general moderator-type problems) to see if the question has been answered before.
 
*Don't be afraid to ask your fellow team members on the team Yahoo group. Most teams have at least one tech-savvy member.
 

Latest revision as of 14:30, 2 November 2021

This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems