Revision as of 15:27, 6 January 2010

Moderators Manual

The Moderators Manual is a "rulebook" for Group Owners and their Assistants.

Getting Immediate Help

• G.O.A. contacts

Guidelines and Policies

• Cafe Guidelines
• Copyright and Trademark Policy
• Promotional Items
• Do's & Don'ts
• Moderator Oath

Required Files

• Safety Notice
• Farewell
• Rules & Etiquette Guidelines

Moderator Resources

• Moderator Resources
• Moderating Freecycle
• Acronyms/Glossary
• Instructional Video
• Organizational Chart
• About the Staff

The "Files"

• Automated Responses
• Useful Information for Members

Notices

• Christmas Shopping!
• Challenge - Craft and Hobby
• Too Hot... Be Nice
• Holiday Requests
• Ideas to generate OFFER postings
• How Messages Are Moderated
• New Group Announcements
• No shows
• Not getting what you Wanted?
• Purple Octopus
• Promote Your Group Challenge!
• Using Received vs. Taken in Subject Lines
• Reseller Guidelines
• Phone Numbers and Addresses
• Seasonal Notices
• Distribution of Software, CDs, DVDs, et al
• When Members Solicit Sales in Response to a WANTED Post
• Reduce, Reuse and Recycle
• Freecycle and Tickets, Coupons, etc
• To Post or Not to Post... That is the Question
• Traveling Treasure Box

Responses

• Examples to send to members where neccessary

Bouncing Members
Breeder Pets Not Allowed
Inappropriate Posts for Group List - Curbside Posts/Garage Sales
Inappropriate For List (Landfill Test)
Message Formats
Location Missing From Subject Line
Why can't we trade, swap, or borrow?
Pets As Holiday And/Or Seasonal Gifts
Inappropriate For List (Sales/Services)
Location Missing From Subject Line (A friendly reminder)
Inappropriate For List (User IDs)
Too Many Wanted Posts
Wild cat posts

Pass The Torch

• If you are considering leaving your group, Guidance on how to pass it on.

Volunteering

• Fancy Helping Others within Freecycle

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