Difference between revisions of "Moderator Manual:Main Page"

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===The Moderator Manual provides the required guidelines as well as additional support information for all Freecycle group moderators.===
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<languages /><translate>
  
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= Getting Help =
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<br>
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'''The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources'''</big><br><br>
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New to moderating? Need a refresher? Check out our [https://www.freecycle.org/pages/newmodorientation New Moderator Orientation page]
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= Getting Immediate Help = <!--T:2-->
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*[https://www.freecycle.org/pages/ModManual/GOAs GOA contacts]-There is a Group Outreach and Assistance volunteer for each state/province/region.  Moderators can contact the appropriate volunteer for assistance.
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*[https://www.freecycle.org/pages/ModManual/FLC Moderator Discussion Groups]-Join an international discussion group to get in touch with other moderators.  Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
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*[https://www.freecycle.org/pages/volunteer Volunteer]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
  
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*[[ModManual:How_to_Contact_Your_GOA|GOA contacts]]-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
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= Required Guidelines & Policies= <!--T:5-->
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*[[ModManual:Contact_Modsquad|Modsquad listings]]-Join a local or national Modsquad to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
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* [https://www.freecycle.org/pages/guidelines#Freecycle%20Guidelines Guidelines and Disclaimer]
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*[[ModManual:Contact_mod|General contacts]]-Email listing of all necessary Freecycle contacts
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* [https://www.freecycle.org/pages/ModManual/SocialMedia Social Media Guidelines]
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*[[Volunteering|Volunteers]]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
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* [https://www.freecycle.org/pages/guidelines#Trademark%20Guidelines Copyright and Trademark Policy]
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* [https://www.freecycle.org/pages/ModManual/Dos Do's & Don'ts]
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* [https://www.freecycle.org/pages/ModManual/Promoting Promoting and Building Your Town Group]
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* [https://www.freecycle.org/pages/tos Freecycle's Terms of Service]
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* [https://www.freecycle.org/pages/Privacy Privacy Policy]
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* [https://www.freecycle.org/pages/ModManual/Welcome Welcome file with Group Guidelines & Disclaimer]
  
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= Moderator Resources  =
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= [https://www.freecycle.org/pages/ModManual/ModResources Moderator Resources] = <!--T:6-->
  
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*[[Moderator Resources|Moderator Resources]]
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= For More Information =
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*[[ModManual:Moderating|Moderating Freecycle]]
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*[https://www.freecycle.org/pages/ModManual/CommonIssues Common Issues Encountered by Moderators]
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*[[ModManual:Cafe Groups|Moderating a Cafe Group]]
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*[https://www.freecycle.org/pages/glossary Acronyms/Glossary]  
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*[[Glossary|Acronyms/Glossary]]
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*[https://www.freecycle.org/pages/OrgChart Organizational Chart]
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*[[Video|Instructional Video]] 
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*[https://www.freecycle.org/pages/ModManual/Pets Pets]
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*[[ModManual:Mod orgchart|Organizational Chart]]
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*[https://www.freecycle.org/pages/ModManual/Spam Scams and spam]
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*[[Pet_Moderator_Handbook|Pet Moderator Handbook]]
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*[https://www.freecycle.org/pages/About#Leadership About the Leadership]
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*[[Spammers|What is a "Spammer"?]]
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*[https://www.freecycle.org/pages/ModManual/Recruiting Recruiting Co Mods or Stepping Down]
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*[[Staff|About the Staff]]
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*[[Moderator_Manual:Data_Retention|Data retention]]
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*[[ModManual:Stepping_Down|Stepping Down]]
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*[https://www.freecycle.org/pages/ModManual/SocialMedia Freecycle and Facebook]
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*[[ModManual:Data_Retention|Data retention]]
 
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*[[Freecycle and Facebook]]
 
  
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= Required Guidelines & Policies=
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</small></small>
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* [[ModManual:Guidelines for Moving on Site | Guidelines for Moving on Site]]
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</translate>
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* [[ModManual:Mod_cafe | Cafe Guidelines]]
 
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* [[ModManual:Mod_trademark | Copyright and Trademark Policy]]
 
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* [[Brochures | Promotional Items]]
 
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* [[ModManual:Mod_dos | Do's & Don'ts]]
 
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* [[ModManual:Mod_oath | Moderator Oath]]
 
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* [[ModManual:Required Group Guidelines | Required Group Guidelines]]
 
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* [http://www.freecycle.org/tos Freecycle's Terms of Service]
 
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* [http://www.freecycle.org/about/privacy Privacy Policy]
 
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* [[ModManual:Files disclaimer|Required Disclaimer File]]
 
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* [[ModManual:Files farewell|Required Farewell File]]
 
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* [[ModManual:Files etiquette|Required Etiquette File]]
 
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=Files=
 
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<center><b> These files are those texts which we each are required to have in our Files section as well as those which are optional but might be of help to you. Click[[ModManual:Files| FILES]] </b></center>
 
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<center><b>The files are those texts which we each are required to have in our Files section as well as those which are optional but might be of help to you. Those with an asterisk are the required files. These files are generally set to be mailed out within a set time frame, monthly etc. Our recommended time frame for each is in the third column.</b></center>
 
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{| border="0" align="center" width="80%"
 
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|-
 
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!Title
 
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!Required?
 
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!Frequency
 
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| [[ModManual:Files bouncing|FILES - Bouncing Members]]
 
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|  [[ModManual:Files crossposting|FILES - Crossposting]]
 
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| [[ModManual:Files curbsidebox|FILES - Curbsidebox]]
 
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|-
 
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|  [[ModManual:Files delivery|FILES - Delivery]]
 
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| Monthly
 
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|  [[ModManual:Files denied|FILES - Denied]]
 
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|-
 
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|  [[ModManual:Files disclaimer|FILES - Disclaimer]]
 
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| <font color='blue'><b>Required</b></font>
 
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| Monthly
 
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|  [[ModManual:Files etiquette|FILES - Etiquette]]
 
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| Monthly<br>On Joining
 
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| [[ModManual:Files farewell|FILES - Farewell]]
 
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| <font color='blue'><b>Required</b></font>
 
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| On Unsubscribing
 
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|-
 
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| [[ModManual:Files flyers 01|FILES - Flyers 01]]
 
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| [[ModManual:Files flyers 02|FILES - Flyers 02]]
 
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| [[ModManual:Files ideasoffer|FILES - Ideasoffer]]
 
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| [[ModManual:Files organizing|FILES - Organizing]]
 
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| Monthly
 
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|  [[ModManual:Files pending|FILES - Pending]]
 
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|  [[ModManual:Files pets|FILES - Pets]]
 
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|  [[ModManual:Files placing|FILES - Placing]]
 
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|  [[ModManual:Files welcome|FILES - Welcome]]
 
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|}
 
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<br>
 
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*[[ModManual:Files bouncing|Bouncing]]<BR>
 
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*[[Crossposting]]<BR>
 
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*[[ModManual:Description_Of_Items |Description of items]]<BR>
 
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*[[ModManual:Personal_Information|Personal information]]<BR>
 
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*[[ModManual:Sob_Stories|Sob stories]]<BR>
 
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*[[ModManual:Too_Hot|Too hot?  Be nice!]]<BR>
 
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=Sample ADMINS/Notices=
 
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*[[ModManual:notices_description|Accuracy in description of items offered]]<BR>
 
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*[[ModManual:notices_landfills|Animals and landfills]]<BR>
 
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*[[Christmas Shopping!]]<BR>
 
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*[[Freecycle and Tickets, Coupons, etc|Coupons, Tickets, etc]]<BR>
 
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*[[Challenge - Craft and Hobby|Craft and Hobby]]<BR>
 
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*[[ModManual:Challenges|Group Challenges]] <BR>
 
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*[[ModManual:notices_crossposting|Crossposting]]<BR>
 
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*[[Distribution of Software, CDs, DVDs, et al]]<BR>
 
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*[[Holiday Requests]]<BR>
 
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*[[How Messages Are Moderated]]<BR>
 
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*[[Ideas to generate OFFER postings]]<BR>
 
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*[[New Group Announcements]]<BR>
 
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*[[No shows]]<BR>
 
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*[[Not getting what you Wanted?]]<BR>
 
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*[[Phone Numbers and Addresses]]<BR>
 
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*[[Purple Octopus]]<BR>
 
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*[[ModManual:Notices_promote|Promote Your Group Challenge!]]<BR>
 
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*[[Reduce, Reuse and Recycle]]<BR>
 
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*[[Reseller Guidelines]]<BR>
 
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*[[Seasonal Notices]]<BR>
 
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*[[To Post or Not to Post... That is the Question]]<BR>
 
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*[[Traveling Treasure Box]]<BR>
 
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*[[Unsubscribe or Farewell]]<BR>
 
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*[[Using Received vs. Taken in Subject Lines]]<BR>
 
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*[[When Members Solicit Sales in Response to a WANTED Post]]<BR>
 
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=Sample Responses=
 
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*[[ModManual:responses_bouncing|Bouncing Members]]<BR>
 
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*[[ModManual:responses_breeding|Breeder Pets Not Allowed]]<BR>
 
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*[[ModManual:responses_curbside|Curbside Posts/Garage Sales]]<BR>
 
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*[[ModManual:responses_userid|Inappropriate User ID]]<BR>
 
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*[[ModManual:responses_fcmission|Landfill Test]]<BR>
 
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*[[ModManual:responses_location|Location Missing From Subject Line]]<BR>
 
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*[[ModManual:responses_subjectline|Location Missing From Subject Line (A friendly reminder)]]<BR>
 
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*[[ModManual:responses_format|Message Formats]]<BR>
 
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*[[ModManual:responses_petgifts|Pets As Holiday And/Or Seasonal Gifts]]<BR>
 
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*[[ModManual:responses_services|Sales/Services]]<BR>
 
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*[[ModManual:responses_wanted|Too Many Wanted Posts]]<BR>
 
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*[[ModManual:responses_notrade|Why can't we trade, swap, or borrow?]]<BR>
 
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*[[ModManual:responses_wildcat|Wildcat posts]]<BR>
 
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<!--
 
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The Pages below are what we have copied over so far.
 
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== Introduction ==
 
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*None - Good Eh?
 
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== Files for Your Groups Area ==
 
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*Automated Responses
 
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*Useful Information for Members
 
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== [[ModManual:Notices|Admin Messages]] ==
 
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*Special Notice examples for Most Occasions
 
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== example Member Messages ==
 
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*Examples to send to members where necessary
 
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{{ModsManualFooter}}
 

Latest revision as of 16:32, 15 June 2021

Other languages:
English • ‎español • ‎français • ‎Türkçe


The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources</big>

New to moderating? Need a refresher? Check out our New Moderator Orientation page

Getting Immediate Help

  • GOA contacts-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
  • Moderator Discussion Groups-Join an international discussion group to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
  • Volunteer-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.

Required Guidelines & Policies

Moderator Resources

For More Information

</small></small>

Retrieved from "https://wiki.freecycle.org/index.php?title=Moderator_Manual:Main_Page&oldid=26238"