Team Wikis:Team member tech problems
From FreecycleFAQ
Contents
General guidelines for reporting tech issues
The more information, the better. The following is always required:
- Computer operating system and browser(s) used
- Verbatim error messages. Always include screenshots if possible.
- List everything you have done to replicate the problem.
- Remember to report the problem directly to your TL and not FIOD.
Mail issues
Webmail problems
- If you have access to more than one mailbox, check another box to see if the problems persist.
- Clear cache and cookies.
- Try another browser to rule out a cache problem.
- Report to TL.
Thunderbird problems
Thunderbird is for advanced users only. If you decide to use Thunderbird or another mail client, please remember that tech support is not available.
- Does the problem also occur with Webmail (RoundCube)? If it does, report the issue to your TL.
- Verify that your mail settings are correct. Sometimes it helps to try different ports.
- If all else fails, delete the account in Thunderbird and start over from scratch.
Freecycle.org (website) issues
- Do you have the problem on more than one browser? If not, clear your browser cache and try again.
- Problems with posts -- please provide the post number, your user ID and group link.
GA access
Remember to sign into GA with your local mod email.
Wiki access
Remember to sign into wiki with your local mod ID
Tips
- Google is your friend.
- Search the wiki using the search bar on the left side.
- Search past posts on the team Yahoo group (or IMOD, for general moderator-type problems) to see if the question has been answered before.
- Don't be afraid to ask your fellow team members on the team Yahoo group. Most teams have at least one tech-savvy member.
