Moderator Manual:Main Page

Getting Help

• GOA contacts-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
• Modsquad listings-Join a local or national Modsquad to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
• General contacts-Email listing of all necessary Freecycle contacts
• Volunteers-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.

Moderator Resources

• Moderator Resources
• Moderating Freecycle
• Moderating a Cafe Group
• Acronyms/Glossary
• Instructional Video
• Organizational Chart
• Pet Moderator Handbook
• What is a "Spammer"?
• About the Staff
• Stepping Down
• Data retention
• Freecycle and Facebook

Required Guidelines & Policies

• Guidelines for Moving on Site
• Cafe Guidelines
• Copyright and Trademark Policy
• Promotional Items
• Do's & Don'ts
• Moderator Oath
• Required Group Guidelines
• Freecycle's Terms of Service
• Privacy Policy
• Required Disclaimer File
• Required Farewell File
• Required Etiquette File

Files

The files are those texts which we each are required to have in our Files section as well as those which are optional but might be of help to you. Those with an asterisk are the required files. These files are generally set to be mailed out within a set time frame, monthly etc. Our recommended time frame for each is in the third column.

Title	Required?	Frequency
FILES - Bouncing Members
ModManual:Files crossposting
ModManual:Files curbsidebox
ModManual:Files delivery		Monthly
ModManual:Files denied
ModManual:Files disclaimer	Required	Monthly
ModManual:Files etiquette		Monthly On Joining
ModManual:Files farewell	Required	On Unsubscribing
ModManual:Files flyers 01
ModManual:Files flyers 02
ModManual:Files ideasoffer
ModManual:Files organizing		Monthly
ModManual:Files pending
ModManual:Files pets
ModManual:Files placing
ModManual:Files welcome

• Bouncing
  
• Crossposting
  
• Description of items
  
• Personal information
  
• Sob stories
  
• Too hot? Be nice!
  

Sample ADMINS/Notices

• Accuracy in description of items offered
  
• Animals and landfills
  
• Christmas Shopping!
  
• Coupons, Tickets, etc
  
• Craft and Hobby
  
• Group Challenges
  
• Crossposting
  
• Distribution of Software, CDs, DVDs, et al
  
• Holiday Requests
  
• How Messages Are Moderated
  
• Ideas to generate OFFER postings
  
• New Group Announcements
  
• No shows
  
• Not getting what you Wanted?
  
• Phone Numbers and Addresses
  
• Purple Octopus
  
• Promote Your Group Challenge!
  
• Reduce, Reuse and Recycle
  
• Reseller Guidelines
  
• Seasonal Notices
  
• To Post or Not to Post... That is the Question
  
• Traveling Treasure Box
  
• Unsubscribe or Farewell
  
• Using Received vs. Taken in Subject Lines
  
• When Members Solicit Sales in Response to a WANTED Post
  

Sample Responses

• Bouncing Members
  
• Breeder Pets Not Allowed
  
• Curbside Posts/Garage Sales
  
• Inappropriate User ID
  
• Landfill Test
  
• Location Missing From Subject Line
  
• Location Missing From Subject Line (A friendly reminder)
  
• Message Formats
  
• Pets As Holiday And/Or Seasonal Gifts
  
• Sales/Services
  
• Too Many Wanted Posts
  
• Why can't we trade, swap, or borrow?
  
• Wildcat posts
  

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