Revision as of 15:32, 6 January 2010

Moderators Manual

The Moderators Manual is a "rulebook" for Group Owners and their Assistants.

Getting Immediate Help

• G.O.A. contacts

Guidelines and Policies

• Cafe Guidelines
• Copyright and Trademark Policy
• Promotional Items
• Do's & Don'ts
• Moderator Oath

Required Files

• Safety Notice
• Farewell
• Rules & Etiquette Guidelines

Moderator Resources

• Moderator Resources
• Moderating Freecycle
• Acronyms/Glossary
• Instructional Video
• Organizational Chart
• About the Staff

The "Files"

• Automated Responses
• Useful Information for Members

Notices

• Christmas Shopping!
• Challenge - Craft and Hobby
• Too Hot... Be Nice
• Holiday Requests
• Ideas to generate OFFER postings
• How Messages Are Moderated
• New Group Announcements
• No shows
• Not getting what you Wanted?
• Purple Octopus
• Promote Your Group Challenge!
• Using Received vs. Taken in Subject Lines
• Reseller Guidelines
• Phone Numbers and Addresses
• Seasonal Notices
• Distribution of Software, CDs, DVDs, et al
• When Members Solicit Sales in Response to a WANTED Post
• Reduce, Reuse and Recycle
• Freecycle and Tickets, Coupons, etc
• To Post or Not to Post... That is the Question
• Traveling Treasure Box

Responses

• Examples to send to members where neccessary

Bouncing Members
Breeder Pets Not Allowed
Inappropriate Posts for Group List - Curbside Posts/Garage Sales
Inappropriate For List (Landfill Test)
Message Formats
Location Missing From Subject Line
Why can't we trade, swap, or borrow?
Pets As Holiday And/Or Seasonal Gifts
Inappropriate For List (Sales/Services)
Location Missing From Subject Line (A friendly reminder)
Inappropriate For List (User IDs)
Too Many Wanted Posts
Wild cat posts

Passing The Torch

At the core of what makes The Freecycle Network function smoothly are the many thousands of volunteers helping to moderate local groups. We understand that volunteers are not making this commitment for their entire lives and sometimes one's time constraints prohibit further volunteering. Below are some tips to help recruit new local volunteers to assume stewardship of the local group moving forward.

If you are pressed for time or need to step down more quickly there is a central volunteer team which helps moderate local groups until new local volunteers can be recruited. They are the Interim Moderator Team (IMods). If you are unable to recruit new local mods and need to step down, this team is there for you.

You may contact the Imod Team Leader to request their help here: InterimMod@freecycle.org. Thank you for caring enough to assure that the local group may continue to grow and to thrive.

Other Useful Information

An Example Letter to use as an Admin on your group to find a prospective new ModeratorRecruiting - Mod Recruit Letter

An Example Welcome to a newly appointed Moderator Recruiting - Welcome Letter

Other information about Recruiting Moderators can be found Here

Volunteering

• Fancy Helping Others within Freecycle

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