Difference between revisions of "InfoTeamManual:Main Page"

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===[[InfoTeamManual:Spam_Control_Team|Spam Control Team]]===
 
===[[InfoTeamManual:Spam_Control_Team|Spam Control Team]]===
  
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The object of the Spam Control team is to keep the members of the Freecycle Network free from being scammed for money.
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The object of the Spam Control team is to keep the members of the Freecycle Network free from being scammed for money and generally keeping the site safe for the members.  
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The team also deals with inappropriate posts, spamming, foul and abusive language maintaining the basic rules of Freecycle that everything must be “free, legal and appropriate for all ages” and generally keeping the site safe for the members.
 
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We have access to a vast amount of the behind the scenes areas of the org. which we use to check out any posts or members that need looking into.
 
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This is also backed up by us having our own technician within the group.
 
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When we come across a scammer we immediately remove the scammer's account (which blocks then from rejoining MyFreecycle with the same username/email address) and we always keep a log of our actions.
 
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The team work very closely together and have our own “Yahoo” hosted group as well where we often discuss various posts to ensure that we are taking the right actions.
 
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We pass on many inappropriate posts to the relevant Group Outreach Advisor of the group concerned for attention.  
 
  
 
If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.
 
If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.

Revision as of 15:41, 23 April 2016

Spam Control Team

The object of the Spam Control team is to keep the members of the Freecycle Network free from being scammed for money and generally keeping the site safe for the members.

If a member or moderator spots a scam or spam type post they can email spamcontrol@freecycle.org and we will investigate the members' concerns, reporting back to them and taking any necessary actions.

Chris and Shaz head up the Spam Control Team and report to the Information Coordinator.

Member Support Team

The Member Support Team is a dedicated team of five to six volunteers who assist members with all aspects of their MyFreecycle accounts, including:

  • signing up
  • logging in
  • joining a group
  • posting
  • leaving a group
  • deleting their MyFreecycle account

Members initially contact MyFreecycleAdmin@freecycle.org, which sends an autoresponse email with basic information. Members who require additional assistance are directed to MyFreecyclesupport@freecycle.org, which is a staffed email address. The majority of individual responses are from basic templates, but some require specially directed responses.

Social media team

This is the team headed up by James who oversees the Facebook, Twitter and Google+ accounts that we have. Dan heads up our busy Facebook group and responds to messages on there. Messages can be left on our Google+ accounts and Twitter as well. Socialmedia@Freecycle.org

Wiki team

Alison adds new material to the Freecycle wiki and edits existing pages on request. wikilead@freecycle.org There is a moderator manual and a member Wiki; both are available to all members to look at. In addition, there are special team wikis which are restricted to members of that team.

FAQ team

Dave looks after general member queries which come in from members. FAQ@Freecycle.org

Help team

Joan looks after all the general queries that come in and sends them where they need to go whether its a GOA, member Support query, something for someone specific or a general query she has the wizardry to respond to! Joan has been at the heart of the help box for many years and is a fantastic volunteer. Help@Freecycle.org

Graphics team

Graphics - for everyone who is looking for a specific graphic for their group. This team is Overseen by Deron but they can be contacted directly at Graphics@Freecycle.org

Newswire team

NewsWire - Fiona looks out for and publishes recycling and Freecycle news items for all to share. Newswire@Freecycle.org

SiteModHelp

SiteModHelp - Kathy is an amazing fount of knowledge for all things Freecycle.Org mod! There are very few queries that she hasn't come across before and she has a wealth of experience and knowledge as hers was in the first batch of groups to go live on our own dedicated system! This email address is for moderators only. SiteModHelp@freecycle.org

Volunteers

Penny looks after the volunteers mailbox, which is linked to our volunteers' wiki page: https://wiki.freecycle.org/Volunteering. All volunteer offers go to volunteers@freecycle.org

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