Difference between revisions of "Moderator Manual:Main Page"

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{{Modmanualtop}}
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__NOTOC__
 
  
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<br>
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'''The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources'''</big><br><br>
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New to moderating? Need a refresher? Check out our [https://www.freecycle.org/pages/newmodorientation New Moderator Orientation page]
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= Getting Immediate Help = <!--T:2-->
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*[https://www.freecycle.org/pages/ModManual/GOAs GOA contacts]-There is a Group Outreach and Assistance volunteer for each state/province/region.  Moderators can contact the appropriate volunteer for assistance.
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*[https://www.freecycle.org/pages/ModManual/FLC Moderator Discussion Groups]-Join an international discussion group to get in touch with other moderators.  Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
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*[https://www.freecycle.org/pages/volunteer Volunteer]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
  
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===The Moderators Manual is a "rulebook" available to all owners, lead moderators, and moderators of official Freecycle groups.===
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= Required Guidelines & Policies= <!--T:5-->
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* [https://www.freecycle.org/pages/guidelines#Freecycle%20Guidelines Guidelines and Disclaimer]
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* [https://www.freecycle.org/pages/ModManual/SocialMedia Social Media Guidelines]
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* [https://www.freecycle.org/pages/guidelines#Trademark%20Guidelines Copyright and Trademark Policy]
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* [https://www.freecycle.org/pages/ModManual/Dos Do's & Don'ts]
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* [https://www.freecycle.org/pages/ModManual/Promoting Promoting and Building Your Town Group]
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* [https://www.freecycle.org/pages/tos Freecycle's Terms of Service]
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* [https://www.freecycle.org/pages/Privacy Privacy Policy]
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* [https://www.freecycle.org/pages/ModManual/Welcome Welcome file with Group Guidelines & Disclaimer]
  
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= Getting Help =
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= [https://www.freecycle.org/pages/ModManual/ModResources Moderator Resources]  = <!--T:6-->
  
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*[[ModsManual:Contact_GOA_List|GOA contacts]]-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
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= For More Information =
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*[[ModsManual:Contact_Modsquad|Modsquad listings]]-Join a local or national Modsquad to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region.  All moderators welcome.
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*[https://www.freecycle.org/pages/ModManual/CommonIssues Common Issues Encountered by Moderators]
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*[[ModsManual:Contact_mod|General list of contacts for moderators]]-Email listing of all necessary Freecycle contacts
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*[https://www.freecycle.org/pages/glossary Acronyms/Glossary]  
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*[[Volunteering|Volunteers]]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
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*[https://www.freecycle.org/pages/OrgChart Organizational Chart]
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*[https://www.freecycle.org/pages/ModManual/Pets Pets]
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*[https://www.freecycle.org/pages/ModManual/Spam Scams and spam]
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*[https://www.freecycle.org/pages/About#Leadership About the Leadership]
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*[https://www.freecycle.org/pages/ModManual/Recruiting Recruiting Co Mods or Stepping Down]
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*[[Moderator_Manual:Data_Retention|Data retention]]
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*[https://www.freecycle.org/pages/ModManual/SocialMedia Freecycle and Facebook]
  
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= Guidelines and Policies =
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</small></small>
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* [[ModsManual:man_guidelines | Guidelines and Policies]]
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</translate>
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* [[ModsManual:Mod_cafe | Cafe Guidelines]]
 
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* [[ModsManual:Mod_trademark | Copyright and Trademark Policy]]
 
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* [[ModsManual:Mod_promotion | Promotional Items]]
 
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* [[ModsManual:Mod_dos | Do's & Don'ts]]
 
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* [[ModsManual:Mod_oath | Moderator Oath]]
 
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=Required Files=
 
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* [[Safety_notice|Safety Notice]]
 
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* [[Farewell]]
 
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* [[ModsManual:Man_guidelines | Rules & Etiquette Guidelines]]
 
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= Moderator Resources  =
 
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*[[Moderator Resources|Moderator Resources]]
 
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*[[ModsManual:Moderating|Moderating Freecycle]]
 
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*[[Glossary|Acronyms/Glossary]]
 
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*[[Video|Instructional Video]]
 
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*[[Visual Guide|Screen-Shots]]
 
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*[[ModsManual:Mod orgchart|Organizational Chart]]
 
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*[[Staff|About the Staff]]
 
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=The "Files"=
 
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*[[ModsManual:Files bouncing|Bouncing]]<BR>
 
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*[[Crossposting]]<BR>
 
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*[[ModsManual:Description_Of_Items |Description of items]]<BR>
 
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*[[ModsManual:Personal_Information|Personal information]]<BR>
 
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*[[ModsManual:Sob_Stories|Sob stories]]<BR>
 
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*[[ModsManual:Too_Hot|Too hot?  Be nice!]]<BR>
 
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=Notices=
 
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*[[ModsManual:notices_description|Accuracy in description of items offered]]<BR>
 
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*[[ModsManual:notices_landfills|Animals and landfills]]<BR>
 
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*[[Christmas Shopping!]]<BR>
 
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*[[Freecycle and Tickets, Coupons, etc|Coupons, Tickets, et al]]<BR>
 
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*[[Challenge - Craft and Hobby|Craft and Hobby]]<BR>
 
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*[[Group_Challenges|Group Challenges]] <BR>
 
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*[[ModsManual:notices_crossposting|Crossposting]]<BR>
 
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*[[Distribution of Software, CDs, DVDs, et al]]<BR>
 
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*[[Holiday Requests]]<BR>
 
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*[[How Messages Are Moderated]]<BR>
 
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*[[Ideas to generate OFFER postings]]<BR>
 
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*[[New Group Announcements]]<BR>
 
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*[[No shows]]<BR>
 
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*[[Not getting what you Wanted?]]<BR>
 
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*[[Phil's Bits]]<BR>
 
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*[[Phone Numbers and Addresses]]<BR>
 
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*[[Purple Octopus]]<BR>
 
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*[[Promote Your Group Challenge!]]<BR>
 
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*[[Reduce, Reuse and Recycle]]<BR>
 
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*[[Reseller Guidelines]]<BR>
 
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*[[Seasonal Notices]]<BR>
 
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*[[To Post or Not to Post... That is the Question]]<BR>
 
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*[[Traveling Treasure Box]]<BR>
 
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*[[Using Received vs. Taken in Subject Lines]]<BR>
 
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*[[When Members Solicit Sales in Response to a WANTED Post]]<BR>
 
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=Responses=
 
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*[[ModsManual:responses_bouncing|Bouncing Members]]<BR>
 
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*[[ModsManual:responses_breeding|Breeder Pets Not Allowed]]<BR>
 
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*[[ModsManual:responses_curbside|Curbside Posts/Garage Sales]]<BR>
 
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*[[ModsManual:responses_userid|Inappropriate User ID]]<BR>
 
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*[[ModsManual:responses_fcmission|Landfill Test]]<BR>
 
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*[[ModsManual:responses_location|Location Missing From Subject Line]]<BR>
 
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*[[ModsManual:responses_subjectline|Location Missing From Subject Line (A friendly reminder)]]<BR>
 
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*[[ModsManual:responses_format|Message Formats]]<BR>
 
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*[[ModsManual:responses_petgifts|Pets As Holiday And/Or Seasonal Gifts]]<BR>
 
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*[[ModsManual:responses_services|Sales/Services]]<BR>
 
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*[[ModsManual:responses_wanted|Too Many Wanted Posts]]<BR>
 
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*[[ModsManual:responses_notrade|Why can't we trade, swap, or borrow?]]<BR>
 
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*[[ModsManual:responses_wildcat|Wild cat posts]]<BR>
 
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=Passing The Torch=
 
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At the core of what makes The Freecycle Network function smoothly are the many thousands of [[Volunteering|volunteers]] helping to moderate local groups. We understand that [[Volunteering|volunteers]] are not making this commitment for their entire lives and sometimes one's time constraints prohibit further volunteering. Below are some tips to help recruit new local [[Volunteering|volunteers]] to assume stewardship of the local group moving forward.
 
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If you are pressed for time or need to step down more quickly there is a central volunteer team which helps moderate local groups until new local volunteers can be recruited. They are the Interim Moderator Team (IMods). If you are unable to recruit new local mods and need to step down, this team is there for you.
 
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You may contact the IMod Team Leader to request their help here: [mailto:InterimMod@freecycle.org InterimMod@freecycle.org]. Thank you for caring enough to assure that the local group may continue to grow and to thrive.
 
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==Other Useful Information==
 
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An Example Letter to use as an Admin on your group to find a prospective new ModeratorRecruiting - [[ModsManual:pass_recruiting_letters|Mod Recruit Letter ]]
 
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An Example Welcome to a newly appointed Moderator [[ModsManual:pass_recruiting_welcome|Recruiting - Welcome Letter]]
 
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Other information about Recruiting Moderators can be found [[ModsManual:pass_recruiting_mods|Here]]
 
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<!--
 
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The Pages below are what we have copied over so far.
 
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== Introduction ==
 
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*None - Good Eh?
 
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== Files for Your Groups Area ==
 
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*Automated Responses
 
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*Useful Information for Members
 
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== [[ModsManual:Notices|Admin Messages]] ==
 
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*Special Notice examples for Most Occasions
 
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== example Member Messages ==
 
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*Examples to send to members where necessary
 
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{{ModsManualFooter}}
 

Latest revision as of 16:32, 15 June 2021

Other languages:
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The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources</big>

New to moderating? Need a refresher? Check out our New Moderator Orientation page

Getting Immediate Help

  • GOA contacts-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance.
  • Moderator Discussion Groups-Join an international discussion group to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome.
  • Volunteer-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.

Required Guidelines & Policies

Moderator Resources

For More Information

</small></small>

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