|
|
| (77 intermediate revisions by 2 users not shown) |
| Line 1: |
Line 1: |
| | <languages /><translate> | | <languages /><translate> |
| − | <!--T:1-->
| |
| − | '''The Moderator Manual provides the required guidelines as well as additional support information for all Freecycle group moderators'''
| |
| | | | |
| | + | <br> |
| | + | '''The Moderator Manual has moved here: https://www.freecycle.org/pages/ModManual/ModResources'''</big><br><br> |
| | + | New to moderating? Need a refresher? Check out our [https://www.freecycle.org/pages/newmodorientation New Moderator Orientation page] |
| | = Getting Immediate Help = <!--T:2--> | | = Getting Immediate Help = <!--T:2--> |
| − | | + | *[https://www.freecycle.org/pages/ModManual/GOAs GOA contacts]-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance. |
| − | <!--T:3-->
| + | *[https://www.freecycle.org/pages/ModManual/FLC Moderator Discussion Groups]-Join an international discussion group to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome. |
| − | *[[Moderator_Manual:How_to_Contact_Your_GOA|GOA contacts]]-There is a Group Outreach and Assistance volunteer for each state/province/region. Moderators can contact the appropriate volunteer for assistance. | + | *[https://www.freecycle.org/pages/volunteer Volunteer]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help. |
| − | *[[Moderator_Manual:Contact_Modsquad|Moderator Discussion Groups / Modsquads]]-Join a local or national Modsquad to get in touch with other moderators. Feel free to ask or answer questions, offer suggestions, share with others what's going on in your region. All moderators welcome. | |
| − | *[[Moderator_Manual:Contact_mod|Other Contacts]]-List of all other necessary moderator contacts | |
| − | *[[Moderator_Manual:Other_Groups|Other Groups]]-List of all other potential leadership groups of interest
| |
| − | *[[Volunteering|Volunteering]]-For those who want to participate a bit more in the Freecycle movement, take a look here for ideas on how you can help.
| |
| − | | |
| − | = Moving a Local Group to Freecycle.org from Yahoo Groups = <!--T:4-->
| |
| − |
| |
| − | This is a [[MFModFAQ:Main Page|Guide]] for moving a Local Group to Freecycle.org from Yahoo Groups which hopefully answers questions for those Moderators whose local group is currently on Yahoo!Groups, and are considering or in the process of, moving their group on site directly. See also the [[Moderator_Manual:Guidelines for Moving on Site | Guidelines for Moving on Site]] once you've decided you are ready.
| |
| | | | |
| | = Required Guidelines & Policies= <!--T:5--> | | = Required Guidelines & Policies= <!--T:5--> |
| − | * [[Guidelines and Disclaimer| Guidelines and Disclaimer]] | + | * [https://www.freecycle.org/pages/guidelines#Freecycle%20Guidelines Guidelines and Disclaimer] |
| − | * [[Moderator_Manual:Mod_cafe | Cafe Guidelines]] | + | * [https://www.freecycle.org/pages/ModManual/SocialMedia Social Media Guidelines] |
| − | * [[Moderator_Manual:Mod_trademark | Copyright and Trademark Policy]] | + | * [https://www.freecycle.org/pages/guidelines#Trademark%20Guidelines Copyright and Trademark Policy] |
| − | * [[Moderator_Manual:Mod_dos | Do's & Don'ts]] | + | * [https://www.freecycle.org/pages/ModManual/Dos Do's & Don'ts] |
| − | * [[Moderator_Manual:Mod_oath | Moderator Oath]] | + | * [https://www.freecycle.org/pages/ModManual/Promoting Promoting and Building Your Town Group] |
| − | * [[Moderator_Manual:Guidelines for Moving on Site | Guidelines for Moving on Site]]
| + | * [https://www.freecycle.org/pages/tos Freecycle's Terms of Service] |
| − | * [[Promotional_Flyers_and_Brochures | Promotional Flyers and Brochures]]
| + | * [https://www.freecycle.org/pages/Privacy Privacy Policy] |
| − | * [http://www.freecycle.org/tos Freecycle's Terms of Service] | + | * [https://www.freecycle.org/pages/ModManual/Welcome Welcome file with Group Guidelines & Disclaimer] |
| − | * [http://www.freecycle.org/about/privacy Privacy Policy] | |
| − | * [[Moderator_Manual:Files farewell|REQUIRED FILES - Farewell]] | |
| − | * [[Moderator_Manual:Guidelines_and_Disclaimer_File|REQUIRED FILES - Group Guidelines & Disclaimer]]
| |
| | | | |
| − | = Moderator Resources = <!--T:6--> | + | = [https://www.freecycle.org/pages/ModManual/ModResources Moderator Resources] = <!--T:6--> |
| | | | |
| − | <!--T:7-->
| + | = For More Information = |
| − | *[[Moderator Resources|Moderator Resources]]
| + | *[https://www.freecycle.org/pages/ModManual/CommonIssues Common Issues Encountered by Moderators] |
| − | *[[Moderator_Manual:Moderating|Moderating Freecycle]] | + | *[https://www.freecycle.org/pages/glossary Acronyms/Glossary] |
| − | *[[Moderator_Manual:Cafe Groups|Moderating a Cafe Group]] | + | *[https://www.freecycle.org/pages/OrgChart Organizational Chart] |
| − | *[[Glossary|Acronyms/Glossary]]
| + | *[https://www.freecycle.org/pages/ModManual/Pets Pets] |
| − | *[http://www.freecycle.org/about/video Instructional Video] | + | *[https://www.freecycle.org/pages/ModManual/Spam Scams and spam] |
| − | *[[Moderator_Manual:Mod orgchart|Organizational Chart]]
| + | *[https://www.freecycle.org/pages/About#Leadership About the Leadership] |
| − | *[[Pet_Moderator_Handbook|Pet Moderator Handbook]] | + | *[https://www.freecycle.org/pages/ModManual/Recruiting Recruiting Co Mods or Stepping Down] |
| − | *[[Spammers|What is a "Spammer"?]] | |
| − | *[[Staff|About the Leadership]] | |
| − | *[[Moderator_Manual:Stepping_Down|Stepping Down]] | |
| | *[[Moderator_Manual:Data_Retention|Data retention]] | | *[[Moderator_Manual:Data_Retention|Data retention]] |
| − | *[[Freecycle and Facebook]] | + | *[https://www.freecycle.org/pages/ModManual/SocialMedia Freecycle and Facebook] |
| − | | |
| − | <!-- do not remove the following tag - it protects the section from public viewing --><loggedin>
| |
| − | =Files= <!--T:8-->
| |
| − | '''In addition to the three required files noted below, we've included a number of optional files for your potential use.'''<BR>
| |
| − | | |
| − | <!--T:9-->
| |
| − | * [[Moderator_Manual:Files disclaimer|REQUIRED FILES - Disclaimer]]
| |
| − | * [[Moderator_Manual:Files farewell|REQUIRED FILES - Farewell]]
| |
| − | * [[Moderator_Manual:Files etiquette|REQUIRED FILES - Required Group Guidelines]]
| |
| − | * [[Moderator_Manual:Files bouncing|FILES - Bouncing Members]]
| |
| − | * [[Moderator_Manual:Files crossposting|FILES - Crossposting]]
| |
| − | * [[Moderator_Manual:Files curbsidebox|FILES - Curbsidebox]]
| |
| − | * [[Moderator_Manual:Files delivery|FILES - Delivery]]
| |
| − | * [[Moderator_Manual:Files denied|FILES - Denied]]
| |
| − | * [[Moderator_Manual:Files flyers 02|FILES - Flyers Large]]
| |
| − | * [[Moderator_Manual:Files flyers 03|FILES - Flyers Quarter Page Green]]
| |
| − | * [[Moderator_Manual:Files flyers 01|FILES - Flyers 5x2 Generic]]
| |
| − | * [[Moderator_Manual:Files flyers 04|FILES - Flyers 5x2 City Specific]]
| |
| − | * [[Moderator_Manual:Files ideasoffer|FILES - Ideas OFFER]]
| |
| − | * [[Moderator_Manual:Files organizing|FILES - Organizing]]
| |
| − | * [[Moderator_Manual:Files pending|FILES - Pending]]
| |
| − | * [[Moderator_Manual:Files pets|FILES - Pets]]
| |
| − | * [[Moderator_Manual:Files placing|FILES - Placing]]
| |
| − | * [[Moderator_Manual:Files welcome|FILES - Welcome]]
| |
| − | * [[Moderator_Manual:Description_Of_Items|FILES - Description of items]]
| |
| − | * [[Moderator_Manual:Sob_Stories|FILES - Sob stories]]
| |
| − | * [[Moderator_Manual:Too_Hot|FILES - Too hot? Be nice!]]
| |
| − | | |
| − | =Sample ADMINS/Notices= <!--T:10-->
| |
| − | *[[Moderator_Manual:notices_description|Accuracy in description of items offered]]<BR>
| |
| − | *[[Moderator_Manual:notices_landfills|Animals and landfills]]<BR>
| |
| − | *[[Christmas Shopping!]]<BR>
| |
| − | *[[Freecycle and Tickets, Coupons, etc|Coupons, Tickets, etc]]<BR>
| |
| − | *[[Challenge - Craft and Hobby|Craft and Hobby]]<BR>
| |
| − | *[[Moderator_Manual:Challenges|Group Challenges]] <BR>
| |
| − | *[[Moderator_Manual:notices_crossposting|Crossposting]]<BR>
| |
| − | *[[Distribution of Software, CDs, DVDs, et al]]<BR>
| |
| − | *[[Holiday Requests]]<BR>
| |
| − | *[[How Messages Are Moderated]]<BR>
| |
| − | *[[Ideas to generate OFFER postings]]<BR>
| |
| − | *[[New Group Announcements]]<BR>
| |
| − | *[[No shows]]<BR>
| |
| − | *[[Not getting what you Wanted?]]<BR>
| |
| − | *[[Phone Numbers and Addresses]]<BR>
| |
| − | *[[Purple Octopus]]<BR>
| |
| − | *[[Moderator_Manual:Notices_promote|Promote Your Group Challenge!]]<BR>
| |
| − | *[[Reduce, Reuse and Recycle]]<BR>
| |
| − | *[[Reseller Guidelines]]<BR>
| |
| − | *[[Seasonal Notices]]<BR>
| |
| − | *[[To Post or Not to Post... That is the Question]]<BR>
| |
| − | *[[Traveling Treasure Box]]<BR>
| |
| − | *[[Unsubscribe or Farewell]]<BR>
| |
| − | *[[Using Received vs. Taken in Subject Lines]]<BR>
| |
| − | *[[When Members Solicit Sales in Response to a WANTED Post]]<BR>
| |
| − | | |
| − | =Sample Responses= <!--T:11-->
| |
| − | *[[Moderator_Manual:responses_bouncing|Bouncing Members]]<BR>
| |
| − | *[[Moderator_Manual:responses_breeding|Breeder Pets Not Allowed]]<BR>
| |
| − | *[[Moderator_Manual:responses_curbside|Curbside Posts/Garage Sales]]<BR>
| |
| − | *[[Moderator_Manual:responses_userid|Inappropriate User ID]]<BR>
| |
| − | *[[Moderator_Manual:responses_fcmission|Landfill Test]]<BR>
| |
| − | *[[Moderator_Manual:responses_location|Location Missing From Subject Line]]<BR>
| |
| − | *[[Moderator_Manual:responses_subjectline|Location Missing From Subject Line (A friendly reminder)]]<BR>
| |
| − | *[[Moderator_Manual:responses_format|Message Formats]]<BR>
| |
| − | *[[Moderator_Manual:responses_petgifts|Pets As Holiday And/Or Seasonal Gifts]]<BR>
| |
| − | *[[Moderator_Manual:responses_services|Sales/Services]]<BR>
| |
| − | *[[Moderator_Manual:responses_wanted|Too Many Wanted Posts]]<BR>
| |
| − | *[[Moderator_Manual:responses_notrade|Why can't we trade, swap, or borrow?]]<BR>
| |
| − | *[[Moderator_Manual:responses_wildcat|Wildcat posts]]<BR>
| |
| | | | |
| − | <!--T:12--> | + | </small></small> |
| − | <!-- do not remove the following tag - it protects the section from public viewing --></loggedin>
| |
| | </translate> | | </translate> |
