Email Issues

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Tips to Organize All of the New Emails You Are Getting

  1. CREATE A SEPARATE EMAIL FOLDER & AUTOMATICALLY HAVE FREECYCLE™ STUFF GO TO IT. Create a separate folder in your email program & have Freecycle stuff sent to it automatically with a new rule under tools/message rules/mail/
  2. My.Freecycle: Set to "ONE FOR EACH POST", "EMAIL DIGEST" or "NONE apart from ADMINS."
  3. IMPORTANT: THERE IS A TIME LAG FOR CHANGES: Whenever a user changes settings, there is an overlap from the time it takes to process the change, until emails in the queue waiting to go out to the users are delivered. In other words, in the time it takes to permanently stop the emails from coming, there are emails already set up to go out, and will continue to go out until the queue is emptied. (Some people have reported this taking up to three days.) So please don't email the moderators with comments like, 'I changed my settings/unsubscribed yesterday, why am I still getting emails?' Just be patient, and all should be well. Don't make more than one change at a time (each additional change adds on another day of wait).

Good luck & have fun keeping good stuff out of landfills!

Yours Truly, The Geeky Rules Crew

You can change how mail is delivered to you from the join page.

How do I change my email address?

To change your password, email address, or to delete your account:

  1. Login to and click on the "My Info" tab.
  2. Click on the appropriate button and make the changes.
  3. Click on the prompt to save your changes.

How do I change when emails are sent?

  1. Login to and click on the “My Groups” tab.
  2. Click the drop down menu to see the available email delivery options. NOTE: The options are: "Receive all postings via email", to "receive an Email Digest of 25 posts", or "Stop receiving post emails (Please note, if you choose to receive no emails, you will still receive special notices from the moderator)".
  3. Select the group from the list, and click on the change settings button.
  4. After choosing your option, click: "Change Email Preference".
  • IMPORTANT: You MUST wait for the page to refresh to confirm your changes or all will be lost and you might become a wee bit frustrated

Why have I stopped receiving emails from the group?

This is related to an email "bounce" issue. Please click here for a full explanation of why it happened and how you can keep it from happening again.

Why hasn't my post appeared yet?

There are a few possibilities.

  • If you're new to the group, or haven't posted for a while, it's probably waiting for approval. See Moderation.
  • It could be because My.Freecycle or Yahoo is slow - that happens from time to time.
  • It could have been sent back to you. Please check your junk or spam folders to see if that's happened. Make sure you do that on the email address you used to join the group.
  • It could be because you're using gmail. Gmail displays messages in an unusual way, which means that you might not see a mail you've sent to the group as a new mail.

Why are there no new messages on the group's web page?

There are a few reasons why there might not be any new posts on the messages page:

  • Maybe nobody's sending any. Why not find something you have that you don't need any longer and OFFER it to your Freecycle community?
  • Perhaps everyone is content and/or have nothing to offer or request? Why not make a request for some small item to get the messages flowing?
  • The volunteer Moderators might not be approving messages at the moment. Remember that they have lives too, so be patient. It will show up soon.
  • My.Freecycle might be slow.

Why am I not getting any emails from the group?

If there are posts on the messages page, then you might not be set up to receive emails from the group. See Mail Delivery Options.

I'm getting too many mails, what can I do?

You can change when you receive mails. See Mail Delivery Options.

I posted something by mistake. What can I do?

Just so you know, you CAN delete your own posts for any reason (for example, if someone's taken the item you offered, or if you've received the item you wanted, or if you posted something by mistake).

  • My.Freecycle: Login to and click on “My Posts”. -Here you will see your open posts.
  1. Click on the "Manage" button
  2. On the next page, select the "Cancel and remove" button to delete the post from the message board.
  • Yahoo: Go back to your original post and bring it into view on the screen. Right under the Messages bar, where it reads:

Reply/Forward/View Source/Unwrap Lines/Delete

Click on 'Delete.' That should do it. (Note, though, that deleting a post won't prevent it from showing up in the next digest for those with digest options, or remove it from the archives)

How Do I change my email address?

How can I keep mail from from going to my spam folder?


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