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| − | '''FILES - Farewell letters for members who unsubscribe''' <br>
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| − | A Farewell file is one of the two required files that each group should have, but the wording of the Farewell letter is up to you. Sometimes it's a good idea to poll your members on their reason(s) for leaving. It could be for something as simple as relocation, but perhaps there are underlying issues that need to be addressed.
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| − | Here are a few examples you can use for your files regarding Farewell Letters for your Freecycle™ members. Simply copy and paste... and feel free to edit as necessary!
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| − | Whichever option you choose, make sure to set your Automatic Sending options to send the Farewell file upon leaving the group.
| + | <big>'''Farewell files are no longer required. ''' |
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| − | '''Replace all XXX references with your local group name'''
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| − | ===Example #1 - Generic Farewell Letter===
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| − | <poem> | |
| − | Dear Freecycle.org(R) Alumnus!
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| − | We certainly hate to see you leave our group. Is there something we can do to change your mind? If you could let us know the reason, we would love the opportunity to help!
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| − | If you were getting too much mail, we want to make sure you know that you have the option of changing the frequency you receive messages. If you would like to try one of those options, please rejoin My.Freecycle.org and make the appropriate changes to your settings. Go to the My Groups tab, click on the drop-down, and scroll to the frequency you would like. Remember to click on Change e-mail Preferences to save your changes.
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| − | If someone said something that did not agree with you, we would like to know about it. Perhaps there's a problem that needs to be resolved. Or maybe you just didn't have time? We all seem to be so busy these days!
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| − | Whatever the reason, we thank you for visiting us, and invite you back whenever you can stop by. The doors of Freecycle.org are always open to you!
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| − | If you have moved, visit http://www.freecycle.org to find the closest Freecycle.org group.
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| − | To rejoin this Freecycle.org group, follow this link:
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| − | http://My.Freecycle.org/
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| − | Log-in and type your group name in the search box.
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| − | Your local Freecycle.org Moderator Team
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| − | ________________________________________________
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| − | Copyright (c) 2003 The Freecycle Network (http://www.Freecycle.org). All rights reserved.
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| − | The Freecycle.org logo is a trademark of The Freecycle Network in the United States and/or other countries.
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| − | ________________________________________________
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| − | </poem>
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| − | ----
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| − | ===Example #2 - Farewell Letter===
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| − | <poem>Dear Freecycle(R) Alumnus,
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| − | Thank you for helping to make The Freecycle Network the special thing that it is. Now that you have unsubscribed, please realize that it can take up to 3 days to process. We apologize for the delay.
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| − | Trying to unsubscribe or switch to "special notices" or any other change generally delays the process even more (add a day for each additional change). Best advice: grin and bear it and you'll be free soon to continue your life beyond our little community online.
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| − | If there was something that we could have done to make your stay with us any better, please reply to this email and let us know. Your email will reach the group moderators.
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| − | May all your journeys be safe ones!
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| − | Your XXX Freecycle Moderators
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| − | (C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries. </poem>
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| − | ===Example #3 - Farewell Letter===
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| − | <poem>Dear Freecycle(R) Alumnus,
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| − | We're sorry to see you leave. Thank you for having helped make The Freecycle Network the special thing that it is.
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| − | We always wonder why people choose to leave the group.
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| − | - Were you not sure what to give away?
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| − | - Did you think you had nothing more to give?
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| − | - Did you get frustrated?
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| − | - Were there too many emails?
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| − | We would love to hear from you what reasons you have for leaving. If it is something that can be resolved to maintain your membership, we would be glad to have you back.
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| − | For example, too many emails can be resolved by changing to Daily Digest from Individual Emails!! One email per day versus dozens!!
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| − | Please email us at https://groups.freecycle.org/XXXYourGroupNameHere/contact_moderators and let us know what prompted your leaving the group. If we can help you solve it, we will. If not, your feedback is still valuable to us.
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| − | Now that you have unsubscribed, please realize that it can take up to 3 days to process... our sincere apologies for the delay.
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| − | May all your journeys be safe ones!
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| − | Your XXX Freecycle Moderators
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| − | (C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries.
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| − | </poem>
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| − | ===Example #4 - Farewell Letter===
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| − | <poem>I have received a request to unsubscribe you from the XXX Area Freecycle, so if you received this auto-response email, your request is complete.
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| − | Please be aware that changes to your subscription, including un-subscribing, may take a day or two to go through the system, so please be patient. Further attempts to unsubscribe may slow it down further.
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| − | If you are un-subscribing because you were feeling a little overwhelmed by the number of emails, remember you can choose the "DAILY DIGEST" or "SPECIAL NOTICES" rather than receiving individual emails. "DAILY DIGEST" gives you one email with all the messages for that day, and "SPECIAL NOTICES" means you only receive administration notices via email. Then you can just read the group messages on the main web page.
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| − | If you are leaving the group because you are moving away from the XXX area, please check www.Freecycle.org. You may find there is a group near your new home (or you may want to start a new group!)
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| − | If you did not request to be unsubbed, it was probably done because your email was "bouncing", meaning that for some reason, your email was not being delivered to the email account that you designated when you joined. Usually, that's because your email box is full. Check it, empty it out, and feel free to rejoin.
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| − | I hope you found the XXX Area Freecycle group useful. If there was a reason you found the group not to your satisfaction, please let us know so that we may improve our service.
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| − | Thank You,
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| − | Your XXX Freecycle Moderators
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| − | </poem>
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| − | (Courtesy of Barbara - Danville, Kentucky Freecycle Moderator - adapted/edited accordingly for use)
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| − | ===Example #5 - Farewell letter===
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| − | <poem>
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| − | Dear Freecycle(R) Alumnus,
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| − | We're sorry to see you leave. Thank you for having helped make The Freecycle Network the special thing that it is.
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| − | We always wonder why people choose to leave the group.
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| − | - Were you not sure what to give away? - Did you think you had nothing more to give? - Did you get frustrated? - Were there too many emails?
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| − | We would love to hear from you what reasons you have for leaving. If it is something that can be resolved to maintain your membership, we would be glad to have you back.
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| − | For example, too many emails can be resolved by changing to Daily Digest from Individual Emails!! One email per day versus dozens!!
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| − | Please email us at https://groups.freecycle.org/XXXYourGroupName/contact_moderators and let us know what prompted your leaving the group. If we can help you solve it, we will. If not, your feedback is still valuable to us.
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| − | May all your journeys be safe ones!
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| − | Your XXX Freecycle Moderators
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| − | (C) 2003, The Freecycle Network(TM). All rights reserved. Freecycle and the Freecycle logo are trademarks of The Freecycle Network in the United States and/or other countries. </poem>
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