Revision as of 17:17, 24 February 2016

Setting up your Freecycle.org mailbox

Using your Freecycle.org email address helps identify you and helps differentiate you from other mods. The Freecycle.org email address tells the GOAs and other teams that you have official business on more than one group; if you were using a personal email address on more than one group that would be against the guidelines of only modding one group. Use this address only on Freecycle.org business, not for any other purposes. Continue to use your personal email address on your local group, FIOD, leadership groups, etc.

Our "official" email service for all support mod groups can be found here http://mail.freecycle.org.

All team members have 48 hours to reply to emails (holidays and weekends excluded). If you are unable to meet that deadline, please let your Team Leader or Coordinator know so that someone can cover the mailbox if you need to be gone for an extended period.

Password

You may be given a specific password to use. If you change your password, you will need to provide your new password to your Team Leader, so do keep personal information separate. Your email account may be monitored, and someone may need to access your account when you are unavailable.

Please note: Password changes must be made on Round Cube. It is much easier if you change your password first before setting up your account on an email client.

Signature block

You have a number of options you can choose in setting up your account. It's only the first section for your signature block that must include your title and our trademarked name.

Here is an example you can use if you wish:

Your name, Freecycle.org title
Copyright (c) 2016, The Freecycle Network. All rights reserved. The
Freecycle.org logo is a registered trademark of The Freecycle Network in
the United States and/or other countries. CTM Reg. No. 4287553


Notice: The information contained in this message and any attachments is privileged and confidential 
and protected from disclosure. Any dissemination, distribution or copying of this communication is 
strictly prohibited. 

Folders

We do not delete emails from this account – they should be filed into different folders. It may become necessary to refer to them from time to time so we need to keep them.

To set up folders on your mailbox, click on NEW FOLDER from along the left of the screen. Follow the directions on the page. Set up folders at the root level rather than as subsets of the inbox.

To move emails into a folder, select the emails from the inbox by clicking the box to the left of the email (you can move more than one email at a time). Just above the list of emails is a "MOVE/COPY". Select the folder you wish to move the email into from the dropdown. Click MOVE.

If you find your box is getting too slow, this is usually because you have too many emails in your inbox. There is NO limit to emails you can have in folders, but there is limited space for our in-boxes. Not only does it slow things down for you, but it will slow down all other mailboxes since we all share the same space.

Web-based Email

• Round Cube is the primary webmail provider for The Freecycle.org Network(R)
• SquirrelMail is a simple webmail provider. It uses PHP rather than IMAP and tends to be more reliable when there are problems with the IMAP server.

Via an Email Client

Many people choose to use a full-featured email program such as Thunderbird or Outlook. If you are already using such a program for your other email accounts, it is a simple matter to add your Freecycle.org account.

Most email clients support two different methods: POP3 and IMAP. Freecycle.org does NOT support POP3 for the following reasons:

• POP3 Usually downloads all your mail, and then removes it from the server. This creates a problem for shared-user mailboxes.
• If your machine fails, you lose the mail on it. IMAP keeps a copy on the server.
• IMAP means that the PC and Web folder lists are the same.

Once your account has been created, there are a variety of methods available to access it. Detailed instructions for some common clients can be found below.

Thunderbird

• For a guide on how to configure Thunderbird, please click Here

Microsoft Outlook

• For a guide on how to configure your email account in Microsoft Outlook, please click Here

Microsoft Windows Mail

• For a guide on how to configure Windows Mail, please click Here

Apple Mail

• For a guide on how to configure mail on your Mac, please click Here

Microsoft Entourage

• For a guide on how to configure Entourage, please click Here

The BAT

• For a guide on how to configure TheBat!, please click Here

Other Mail Clients

We cannot provide support for every incarnation of mail client that exists. For others, the following information in conjunction with the mail-programs. NOTE: Mail server to mail server transfers *MUST* have valid rDNS set up.

Inbound (IMAP) Server Settings

Outbound Server (SMTP) Settings