Difference between revisions of "InfoTeamManual:Member Support Team:Saved Reply List"
From FreecycleFAQ
| [checked revision] | [checked revision] |
| Line 29: | Line 29: | ||
|Member is having any type of trouble logging in and you can see that they have an active Freecycle account | |Member is having any type of trouble logging in and you can see that they have an active Freecycle account | ||
|Clear cookies and request a password reset | |Clear cookies and request a password reset | ||
| − | |'''Account Bounced Deleted | + | |'''Account Bounced Deleted''' |
|- | |- | ||
|'''Change email preferences''' | |'''Change email preferences''' | ||
Revision as of 20:54, 19 July 2018
Saved Reply Title List
Last updated July 11, 2018
Here's the current list of Saved Replies with notes about what each covers. Helpful hint: hit control/F on your keyboard to search for keywords to find the answer you need.
| Saved Reply | Use When | Instructions included | Related/Similar Replies |
|---|---|---|---|
| Account bounced deleted | Member says they had an account in the past but it has "disappeared" | Explanation of why account was deleted; instructions for signing up and preventing this in the future | Signup |
| Account removal acknowledgement | Member has requested that we delete their account data and we have done so | None | None |
| Advertise or Sponsor | We receive a question about how to advertise on the Freecycle website or become a Sponsor | Signing up for Google Ads | None |
| Can't login | Member is having any type of trouble logging in and you can see that they have an active Freecycle account | Clear cookies and request a password reset | Account Bounced Deleted |
| Change email preferences | Member wants to receive more or less Freecycle email | Changing email preferences in My Groups/Change Settings. Options are: One for each post, Email Digest, or None apart from Admins | If their preferences have changed without their knowledge, use Not receiving or changed Freecycle emails (bounced) |
| Change home group & leave a group | Member wants to leave a group, usually because they are moving/have moved | Leaving a group; joining a new group; setting a new Home group | If you are not sure whether the member wants to unsubscribe from emails, leave a group, or quit Freecycle altogether, use Unsubscribe |
| Change Password | Member wants to change their password | Changing password in My Info. Member must be able to log in to do this. | If they cannot log in, use Can't Login which includes instructions on resetting password. |
| Change registered email address | Member wants to change their email address | Changing email address in My Info. Member must be logged in to do this. | If they cannot log in, use in conjunction with Can't Login" |
| Change username | Member wants to change their username | Includes the two options: delete your account and rejoin (must be able to log in to do this) or request Tech team do it for them. | If they cannot log in, use this in combination with Can't Login |
| Clear cookies URL | Adding clear cookies instructions to another Saved Reply | Provides a link to a set of instructions for clearing cookies on several popular browsers | For full Cookies explanation and instructions, use Cookies |
| Clear cookies in Google Chrome URL | Member needs to clear cookies from Chrome browser; member wants to clear just Freecycle cookies from Chrome | Step-by-step instructions for clearing cookies in Google Chrome | Cookies |
| Contact info for moderators who need help | Moderator contacts us looking for help with Mod Tools or with moderating their group | Email address for Mod Help and instruction to contact their GOA for all non-technical issues | None |
| Contact local group moderator | Member has sent a message about something that should be handled by their group Mod OR when they have tried to email mod and received no response. | Provides instructions for contacting Mods via the Freecycle website. Member must be able to log in to do this. | Use Mod volunteer when the member is trying to submit application to be a moderator |
| Cookies | Member is having difficulty logging in or getting password reset and is getting error messages saying username, email or password is "not recognized" or if they experience a "loop" back to the login screen | Brief explanation of the issues removing cookies will resolve and link to website that describes how to remove cookies from several popular browsers | Can't Login |
| Cross Post to multiple groups | Member asks whether it's possible to/ how to send the same post to multiple groups at the same time | Explanation that this isn't possible and a separate post must be made in each group; clicking through "possible duplicate post" system warning; contact local mods | Duplicated post error message |
| Donation funds use explanation | Members ask what donated funds are used for | Provides a link to the explanation on Freecycle.org of how funds donated to Freecycle are used | Donation Options |
| Donation options | Member asks how to donate or requests a different method for sending donation than the one included in the donation request email | Provides four options: PayPal, Freecycle website (also via PayPal), Facebook, and mail | Donation funds use explanation |
| Duplicated post error message | Member indicates that they were prevented from making a post and received the message that the post was a duplicate | Clicking through the error message will allow the post to go through | Cross Post to multiple groups |
| Edit post | Member asks how to edit an existing post | Explanation that it's not possible to edit a post except to add a photo. Options are to delete post or ask group mod to edit. | None |
| Email address for contact list address book | Adding the address to another Saved Reply | email address: email_relay@freecycle.org | None |
| Email reply not delivered (reply going to Freecycle) | Member says that they replied to a post email and got an "undeliverable" message back | Finding the correct email address in the body of the post, copying and pasting it into the TO field of the reply email | None |
| Email settings changed (bounced) | Member says that email preference settings changed without their knowledge | Adding Freecycle email address to contact list; re-setting email preferences. Must be logged in to do this. | Change email preferences |
| Facebook login | Member wants to log in with Facebook. Must have signed up directly on Freecycle.org first. | Setting up Facebook login; changing username from Facebook assigned number the next time the member logs in | Signup |
| Forward to Deron | Only used by the Team Lead unless otherwise advised | None | None |
| Forward to GOA | Member message needs to be forwarded to their area GOA | Generic template; add specifics related to the issue reported in the message | None |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
| a | b | c | d |
- How will I get responses to my post?
- Hyphen in email address
- Invalid Location error
- Join group
- Leave group
- Login URL
- Make a post
- Memb Help email address
- Message forwarded to GOA
- Moderator not responding
Mod message respond via website
- Mod volunteer
- No account but receiving emails
- Not Freecycle (Freegle)
- Not Freecycle (Trash Nothing)
- Not Freecycle (Yahoo Group)
- Not receiving or changed Freecycle emails (bounced)
- Password reset issue
- Photo not uploading or posting
- Photo orientation
- Popups
- Post photo
- Posts not posting
- Privacy Policy
- Received Admin
- Reply respond to post
- Request Entity too large (error 413)
- Reset Password
- Signup
- Site issue
- Spam or Scam report
- Sponsor partnership proposal
- Start new group
- Thanks
- Unsubscribe
- Waiting to be approved
- Whitelist on gmail
- Why was my account deleted?
