Difference between revisions of "InfoTeamManual:Member Support Team:Saved Reply List"

Revision as of 12:31, 12 July 2018

Saved Reply Title List
Last updated July 11, 2018


Here's the current list of Saved Replies with notes about what each covers. Helpful hint: hit control/F on your keyboard to search for keywords to find the answer you need.

• Account bounced deleted: Use when a member says they had an account in the past but it has "disappeared". Includes explanation of why account was deleted and instructions for signing up and preventing this in the future.
• Account removal acknowledgement: Use when a member has requested that we delete their account data and we have done so.
• Advertise or Sponsor: Use when we receive a question about how to advertise on the Freecycle website or become a Sponsor.
• Can't login: Use when a member is having any type of trouble logging in. Includes instructions to clear cookies and request a password reset.
• Change email preferences: Use when a member wants to receive more or less Freecycle email. If their preferences have changed without their knowledge, use Not receiving or changed Freecycle emails (bounced).
• Change home group & leave a group: Use when a member wants to leave a group because they are moving/have moved and wants to leave their current group.
• Change Password: Use when a member wants to change their password. Must be able to log in to do this. If they cannot log in, use Can't Login.
• Change registered email address: Use when a member wants to change their email address. Must be able to log in to do this. If they cannot log in, use this in combination with Can't Login.
• Change username: Use when a member wants to change their username. Includes the two options: delete your account and rejoin or request Tech team do it for them.
• Clear cookies URL: Use when you need to add clear cookies instructions to another Saved Reply. Provides a link to a set of instructions for clearing cookies on several popular browsers. For full Cookies explanation and instructions, use Cookies.
• Contact group moderator: Use when a member has sent a message about something that should be handled by their group Mod OR when they have tried to email mod and received no response. Provides instructions for contacting Mods via the Freecycle website. Member must be able to log in to do this.
• Cookies. Use when a member is having difficulty logging in or getting password reset and is getting error messages saying username, email or password is "not recognized" or if they experience a "loop" back to the login screen.
• Cross Post to multiple groups
• Donate by mail
• Donation funds use explanation
• Donation options
• Duplicated post error
• Edit post
• Email address for contact list address book
• Email reply not delivered (reply going to Freecycle)
• Email settings changed (bounced)
• Facebook login
• Forward to Deron
• Forward to GOA
• How to contact Mod Help
• How to use Freecycle URL
• How will I get responses to my post?
• Hyphen in email address
• Invalid Location error
• Join group
• Leave group
• Login URL
• Make a post
• Memb Help email address
• Message forwarded to GOA
• Mod message respond via website
• Mod volunteer
• No account but receiving emails
• Not Freecycle (Freegle)
• Not Freecycle (Trash Nothing)
• Not Freecycle (Yahoo Group)
• Not receiving or changed Freecycle emails (bounced)
• Password reset issue
• Photo not uploading or posting
• Photo orientation
• Popups
• Post photo
• Posts not posting
• Privacy Policy
• Received Admin
• Reply respond to post
• Request Entity too large (error 413)
• Reset Password
• Signup
• Site issue
• Spam or Scam report
• Sponsor partnership proposal
• Start new group
• Thanks
• Unsubscribe
• Waiting to be approved
• Whitelist on gmail
• Why was my account deleted?