Difference between revisions of "How To Use Freecycle"

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<big>'''[[COVID-19|Click here for COVID-19 information]]'''</big>
 
<big>'''[[COVID-19|Click here for COVID-19 information]]'''</big>
= The Basics  = <!--T:1-->
 
  
== What is the basic layout of My.Freecycle? == <!--T:100-->
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<big>'''Don't see your question below? [https://freecycle.helpscoutdocs.com/collection/7-freecycle-30-help Search our Knowledge Base.]'''</big>
When you log in to My.Freecycle, you are taken to a page with green and orange tabs and two green buttons.
 
  
<!--T:101-->
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= The Basics  =
[[File:My.F screenshot.JPG|border|My.Freecycle|800px]]  
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== What is the basic layout of Freecycle.org? ==
 +
[https://freecycle.helpscoutdocs.com/article/99-dashboard Your Dashboard is the control center for all of your Freecycle.org activity.]  
  
<!--T:102-->
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== How do I make a post? ==
'''<font color=orange>Orange tabs</font>''':
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[https://freecycle.helpscoutdocs.com/article/30-make-a-post Click here to learn how to post to a Town group or your Friends Circle]<br>
*'''<font color=orange>All Items</font>''' -- shows all posts on the board. Clicking on a specific post gives you the opportunity to REPLY TO THIS POST or REPORT AS INAPPROPRIATE. 
+
''Tip: Before posting an Offer or Wanted, use the [https://freecycle.helpscoutdocs.com/article/145-search Search Posts option] to see someone else has posted the item you are looking to receive or give away.''
*'''<font color=orange>Offers</font>''' -- shows only Offer posts
 
*'''<font color=orange>Wanteds</font>''' -- shows only Wanted posts
 
*'''<font color=orange>Group Info</font>''' -- includes the description of the group, a list of the group's files that are shared publicly, and relevant links to other websites.
 
'''<font color=Green>Green tabs</font>''':
 
*'''<font color=Green>My Posts</font>''' -- this page shows all of your posts made on My.Freecycle. There are three choices under MANAGE:
 
:*Upload image
 
:*Cancel and remove
 
:*Mark as Taken and remove
 
*'''<font color=Green>My Groups</font>''' -- this is a list of all the groups you are a member of through My.Freecycle. Under each group name you have several choices:
 
:*Post to this group
 
:*View the posts
 
:*Contact the mod team
 
:*Change settings -- this is where you can set your [[Mail_Delivery_Options#How_do_I_change_when_emails_are_sent.3F|email preferences]]. Choices are: "One for each post," "Email digest," or "None apart from Admins." This page is also where you would go if you wanted to [[#How do I leave the group?|leave the group]].
 
:*Set as home group
 
*'''<font color=Green>My Info</font>''' -- Choices here include:
 
:*Change password
 
:*Change My Freecycle email address
 
:*Change My Freecycle email language preference
 
:*Delete account -- deletes your My.Freecycle account. If you really want to delete your membership, [[#How do I leave the group?|PLEASE LEAVE ALL GROUPS FIRST]] before deleting your membership.
 
  
<!--T:120-->
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== What are the basic rules? ==
<font color=Red>ADMINS</font> -- Important messages from the moderator.
 
  
<!--T:103-->
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Although the precise rules will vary from Town Group to Town Group, click on [[Basic_Rules|Required Group Guidelines]] to read the common ones.
'''<font color=Green>Green action buttons</font>''':
 
*'''<font color=Green>Make a New Post</font>''' -- opens up the message maker.
 
:*What type of post is this -- Choose Offer or Wanted from the drop-down menu.
 
:*Post to -- choose the group you want to post to. Most members belong to only one.
 
:*Short description -- The "headline" of your post
 
:*Approximate location -- For Offer posts, give enough information for someone to know if the effort is worth it. Never give your street address.
 
:*More details -- a brief description. You also have the option of uploading a photo.
 
*'''<font color=Green>Search Posts</font>''' -- Before posting an Offer or Wanted, use this option to see someone else has or wants the item you are looking to receive or give away.
 
 
 
== What are the basic rules?  == <!--T:2-->
 
 
 
<!--T:3-->
 
When you join your local group, you'll receive a copy of the rules by e-mail. Please read them - there aren't many, but following them will make life easier for you and the [[Moderators]] of your group.
 
 
 
<!--T:4-->
 
Although the precise rules will vary from group to group, click on [[Basic_Rules|Required Group Guidelines]] to read the common ones.
 
  
 
== How do I Join Freecycle.org? ==
 
== How do I Join Freecycle.org? ==
It's easy! [[Joining_Via_My_Freecycle|Here's how to join Freecycle.org]]. Once you have joined Freecycle.org, [[How_To_Sign_Up|click here to find a group to join.]]
+
It's easy! [https://freecycle.helpscoutdocs.com/article/40-how-to-sign-up Here's how to join Freecycle.org]. Once you have joined Freecycle.org, [https://freecycle.helpscoutdocs.com/article/26-join-a-group here's how to find a Town Group to join.]
  
 
== How long will it take to approve my membership? ==
 
== How long will it take to approve my membership? ==
Most groups automatically approve new members. If your local group moderators require you to live in a specific area to join the group, you will receive an email with a short questionnaire. Make sure to keep an eye your spam folder if you don't hear from the group. [[#How_do_I_contact_the_moderators.3F|Here's how to contact the moderators]] if you need to inquire about your pending membership.
+
Most Town Groups automatically approve new members. If your local Town Group moderators require you to live in a specific area to join the Town Group, you will receive an email with a short questionnaire. Make sure to keep an eye your spam folder if you don't hear from the Town Group. [https://freecycle.helpscoutdocs.com/article/54-contact-local-moderators Here's how to contact the moderators] if you need to inquire about your pending membership.
 
 
== How do I post on My.Freecycle? ==
 
<!--T:104-->
 
To post an Offer or Wanted, login to my.freecycle.org and click on “My Posts.”
 
 
 
<!--T:105-->
 
[[File:1 Make_new_post.JPG|border|Make a new post|800px]]
 
 
 
 
 
<!--T:106-->
 
Click "Make a new post" and use the drop down menu to choose either Offer or Wanted.
 
 
 
<!--T:107-->
 
[[File:2_Offer.JPG|border|Make a new post|600px]]
 
 
 
 
 
<!--T:108-->
 
Fill in the required information and click "Make the Post" to post your message. If you are posting an Offer, you can upload a photo by clicking "Choose File" on the lower right side.
 
 
 
<!--T:7-->
 
*Please note: If you're new to the group or if your membership is moderated, your post may need to be [[Moderation|approved]] by a volunteer moderator before it appears on My.Freecycle, so there may be a short delay. Please be patient -- remember that [[Moderators]] have something resembling a life, which means they can't always be looking at the group.
 
*If your post violates the group guidelines or is unsuitable for some reason, you may get a message asking you to modify and resend it.
 
  
== How do I see replies to my post? == <!--T:8-->
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== How do I post on Freecycle.org? ==
  
<!--T:9-->
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*Please note: If you're new to the Town Group or if your membership is moderated, your post may need to be [[Moderation|approved]] by a volunteer moderator before it appears on Freecycle.org, so there may be a short delay. Please be patient -- remember that [[Moderators]] have something resembling a life, which means they can't always be looking at the Town Group.
Replies will go to the email you used to join the group. You will receive replies even if you have opted out of receiving other emails from Freecycle.org.  
+
*If your post violates the Town Group guidelines or is unsuitable for some reason, you may get a message asking you to modify and resend it.
  
<!--T:10-->
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== How do I see replies to my post?  ==
Please check that address regularly, including any '''junk''' or '''spam''' folders in case replies get filed in there.
+
There are two ways to view and respond to replies to your post: online messaging and email. [https://freecycle.helpscoutdocs.com/article/55-view-and-respond-to-post-replies Click here for more information.]
  
 
== Can I edit a post? ==
 
== Can I edit a post? ==
 +
Yes! From the Dashboard or from My Posts, click on Manage Post and select Edit Post. When you're done with your post edits, make sure you click the green button at the bottom to save your edits.
  
Unfortunately, no. You'll have to remove it and then repost. [[#What_happens_once_I.27ve_given_away.2Freceived_the_item.3F|Click here to find out how to remove your post.]]
+
== How do I respond to posts Freecycle.org?  ==  
 
+
You can reply to posts either online or by email. [https://freecycle.helpscoutdocs.com/article/60-reply-to-posts Click here for more information. ]
== How do I respond to posts on My.Freecycle?  == <!--T:11-->
 
 
 
=== How to respond directly from My.Freecycle === <!--T:109-->
 
 
 
<!--T:110-->
 
If you are viewing the posts on My.Freecycle and wish to respond to a post, click on "See details" and then click on the green button "Reply to this Post." This opens a text box where you can write a polite request asking for an Offered item or respond to a request for a Wanted item. The response goes directly to the member's email.  
 
 
 
=== How to respond from a Freecycle.org email === <!--T:111-->
 
 
 
<!--T:112-->
 
If you receive [[Mail_Delivery_Options#How do I change when emails are sent?|emails from Freecycle.org]] containing information about items posted on the group, you can respond directly from the email. The "Reply Online" link takes you directly to the post on My.Freecycle.org. Clicking "Reply by email" opens a window in your browser to send an email from your email address.
 
  
=== General guidelines for responding to posts === <!--T:14-->
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=== General guidelines for responding to posts ===  
 
*If you are an EBay seller, thrift store owner, or a reseller of any kind, FULL DISCLOSURE OF YOUR INTENTION TO SELL ITEMS RECEIVED FROM FREECYCLE MEMBERS IS REQUIRED UP FRONT. You MUST disclose your intent to sell either in your original Wanted post or when responding so the gifter can make an informed decision with all the details and facts. Members have the right to inquire as to the intended use of any item they offer. See the [[Reseller_Guidelines|Reseller Guidelines]] for more information.  
 
*If you are an EBay seller, thrift store owner, or a reseller of any kind, FULL DISCLOSURE OF YOUR INTENTION TO SELL ITEMS RECEIVED FROM FREECYCLE MEMBERS IS REQUIRED UP FRONT. You MUST disclose your intent to sell either in your original Wanted post or when responding so the gifter can make an informed decision with all the details and facts. Members have the right to inquire as to the intended use of any item they offer. See the [[Reseller_Guidelines|Reseller Guidelines]] for more information.  
  
<!--T:15-->
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*NO TRADING!!!! Bartering has its own set of laws and regulations and such transactions are taxable and reportable to the government. Freecycle is simply not set up for that sort of activity. However, there are webs sites and Town Groups for trading/bartering out there to be found if that interests you.
*NO TRADING!!!! Bartering has its own set of laws and regulations and such transactions are taxable and reportable to the government. Freecycle is simply not set up for that sort of activity. However, there are webs sites and groups for trading/bartering out there to be found if that interests you.
 
  
<!--T:16-->
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*Do NOT contact folks in response to a want they posted and offer to sell them something! If you are not willing to give it for free at this time, please don't bring it up. Repeat offenses on this rule will get you banned from your Town Group.
*Do NOT contact folks in response to a want they posted and offer to sell them something! If you are not willing to give it for free at this time, please don't bring it up. Repeat offenses on this rule will get you banned from your group.
 
  
<!--T:17-->
 
 
*DO NOT request money for your offers. Freecycle means FREE, folks! ALSO BEWARE OF DELIVERY SCAMS. If you are the intended recipient of an item, never provide money for postage/delivery. This is a common scam.
 
*DO NOT request money for your offers. Freecycle means FREE, folks! ALSO BEWARE OF DELIVERY SCAMS. If you are the intended recipient of an item, never provide money for postage/delivery. This is a common scam.
  
<!--T:18-->
 
 
*If you have responded to an offer this is no guarantee the item is yours until you hear from the offerer and they tell you it is! Give your personal information (privately, not on the list) to one potential gifter / recipient at a time, and ask for their phone number in return.
 
*If you have responded to an offer this is no guarantee the item is yours until you hear from the offerer and they tell you it is! Give your personal information (privately, not on the list) to one potential gifter / recipient at a time, and ask for their phone number in return.
  
<!--T:19-->
 
 
*Once you are set to give or receive an item, make arrangements as you like but please practice common courtesy in accommodating people's schedules.  
 
*Once you are set to give or receive an item, make arrangements as you like but please practice common courtesy in accommodating people's schedules.  
  
<!--T:20-->
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*DO NOT take more than you were promised! If someone agrees to leave an item on the porch for you, don't take things left for others!!
*DO NOT take more than you were promised! If someone agrees to leave an item on the porch for you, don't rudely take advantage and swipe the things left for others!!
 
  
== How should I choose who to give to?  == <!--T:25-->
+
== How should I choose who to give to?  ==  
 
 
<!--T:26-->
 
 
Pick whomever you like! That's half the fun. But here are some things to bear in mind:  
 
Pick whomever you like! That's half the fun. But here are some things to bear in mind:  
  
<!--T:27-->
 
 
First-come-first-served is often not the right choice.  
 
First-come-first-served is often not the right choice.  
  
<!--T:28-->
 
 
*Some people pounce on items and send a quick "I'll take it" just to get dibs, without really thinking about whether they actually want it. If they change their minds, they might just not show up.  
 
*Some people pounce on items and send a quick "I'll take it" just to get dibs, without really thinking about whether they actually want it. If they change their minds, they might just not show up.  
 
*It doesn't give people who don't sit in front of a computer all day a chance, and you might get a later reply which makes you wish you'd not decided already.
 
*It doesn't give people who don't sit in front of a computer all day a chance, and you might get a later reply which makes you wish you'd not decided already.
 +
So if you pick the first response, you're more likely to have trouble. It makes sense to take time to evaluate your responses for at least a few hours, if not for a whole day. Many Town Groups encourage this.
  
<!--T:29-->
 
So if you pick the first response, you're more likely to have trouble. It makes sense to take time to evaluate your responses for at least a few hours, if not for a whole day. Many groups encourage this.
 
 
<!--T:30-->
 
 
If someone takes the time to reply politely and explain why they want an item, they're much more likely to show up, or at least let you know if they can't. You might also like to consider giving a local charity preference if one should respond.
 
If someone takes the time to reply politely and explain why they want an item, they're much more likely to show up, or at least let you know if they can't. You might also like to consider giving a local charity preference if one should respond.
  
 
== How should I arrange pick-up?  == <!--T:31-->
 
== How should I arrange pick-up?  == <!--T:31-->
  
<!--T:32-->
 
 
After you have picked someone, let them know.  
 
After you have picked someone, let them know.  
 
+
*Please arrange pickup with one person only, rather than "it's outside, whoever gets here first gets it." Otherwise you'll become unpopular pretty fast with your fellow Freecycle Town Group members.  
<!--T:33-->
 
*Please arrange pickup with one person only, rather than "it's outside, whoever gets here first gets it." Otherwise you'll become unpopular pretty fast with your fellow Freecycle group members.  
 
 
*It's better not to send your address until they respond again. If they take the trouble of sending you emails back and forth, they are very unlikely to stand you up.  
 
*It's better not to send your address until they respond again. If they take the trouble of sending you emails back and forth, they are very unlikely to stand you up.  
 
*Once you've told someone they can have an item, please don't just change your mind and give it to someone else, unless arrangements fall through; if you do change your mind, please let them know.
 
*Once you've told someone they can have an item, please don't just change your mind and give it to someone else, unless arrangements fall through; if you do change your mind, please let them know.
 
<!--T:34-->
 
 
One option is to exchange phone numbers, so that you can contact each other. However, this is not necessary.  Reasons to exchange numbers:
 
One option is to exchange phone numbers, so that you can contact each other. However, this is not necessary.  Reasons to exchange numbers:
 
<!--T:35-->
 
 
*This helps if there are problems (e.g. you have to go out unexpectedly, or they're lost and can't find you).  
 
*This helps if there are problems (e.g. you have to go out unexpectedly, or they're lost and can't find you).  
 
*But it's better to only give your phone number to one person at a time, otherwise you'll get swamped with phone calls.  
 
*But it's better to only give your phone number to one person at a time, otherwise you'll get swamped with phone calls.  
*Some groups do not allow phone numbers and addresses to be posted on the group due to safety concerns for their members.
+
*Some Town Groups do not allow phone numbers and addresses to be posted on the Town Group due to safety concerns for their members.
  
 
== What happens once I've given away/received the item?  ==  
 
== What happens once I've given away/received the item?  ==  
On My.Freecycle, click on the green tab labeled "My Posts" and click the green "Manage" button next to the post.
 
  
<!--T:115-->
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*If you posted an OFFER and the item's gone, under Manage Post, select "MARK AS TAKEN."
[[File:5 Manage post.JPG|border|My Posts|600px]]
+
*If you posted a WANTED and you've got what you wanted, under Manage Post, select "MARK AS RECEIVED."
 +
*If you just want to take a post off the board, select "CANCEL POST."
  
 +
Your Offer/Wanted will be removed from the board and will show on the daily email digest as having been Taken/Received.
  
<!--T:116-->
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= Your Membership  =
*If you posted an OFFER and the item's gone, select "Mark as TAKEN and Remove."
 
*If you posted a WANTED and you've got what you wanted, select "Mark as RECEIVED and Remove."
 
*If you just want to take a post off the board, select "CANCEL and Remove."
 
  
<!--T:117-->
+
== Why do some Town Groups have to approve new members? ==
You will be brought to a new screen that has a default message, which you can edit if you choose. Click “Send." Your Offer/Wanted will then be removed from the board and your Taken/Received message will appear on the daily email digest.
+
Some Groups have made the decision to approve all new members to the Group. This can delay an application, but is done for several (very good) reasons:
  
= Your Membership  = <!--T:43-->
 
 
== Why do some groups have to approve new members? == <!--T:44-->
 
Some Groups have taken the decision to approve all new members to the Group. This can delay an application, but is done for several (very good) reasons:
 
 
<!--T:45-->
 
 
*known spammers can be rejected
 
*known spammers can be rejected
*people can be directed to a Group that's more local to them  
+
*people can be directed to a Town Group that's more local to them  
 
*make sure your ID is family friendly
 
*make sure your ID is family friendly
  
<!--T:46-->
+
If you receive an email from the Town Group moderators asking for more information (or just to confirm you're actually a person and not an automated computer program!) then please follow their instructions - they're not being difficult, they're just protecting the list members (of which you will soon hopefully be one!)
If you receive an email from the Group moderators asking for more information (or just to confirm you're actually a person and not an automated computer program!) then please follow their instructions - they're not being difficult, they're just protecting the list members (of which you will soon hopefully be one!)
 
  
== I'm going on holiday - how can I stop the mails?  == <!--T:47-->
+
== I'm going on holiday - how can I stop the mails?  ==  
  
<!--T:48-->
+
You can change how many emails you receive. [https://freecycle.helpscoutdocs.com/article/51-change-email-preference-settings Click here for more information]. If you're on holiday for a while, change your settings so you don't receive anything but special notices from the moderators. You can change it back when you return.
You can change how many emails you receive. Click [[Mail_Delivery_Options#How do I change when emails are sent?|here for more information]]. If you're on holiday for a while, change your settings so you don't receive anything but special notices from the moderators. You can change it back when you return.
 
  
== I'm getting too many mails, what can I do?  == <!--T:49-->
+
== I'm getting too many mails, what can I do?  ==  
 
 
<!--T:50-->
 
 
You can change your email delivery options. [[Mail_Delivery_Options#How do I change when emails are sent?|Click here to find out how]]. If you're getting too many mails, consider switching to "Email Digest" or "None apart from Admins."
 
You can change your email delivery options. [[Mail_Delivery_Options#How do I change when emails are sent?|Click here to find out how]]. If you're getting too many mails, consider switching to "Email Digest" or "None apart from Admins."
  
== How can I change my password? == <!--T:121-->
+
== How can I change my password? ==  
  
<!--T:122-->
+
[https://freecycle.helpscoutdocs.com/article/48-change-my-password Here's how to change your password.] <br>
Easy! Click on the green [[#What is the basic layout of My.Freecycle?| "My Info" tab]] and enter and confirm your new password. <br>
+
If you forgot your password or have problems logging in, [password click here.]
If you forgot your password/user ID or have problems logging in, [[Forgot_Password_-_Or_Freecycle_I.D.|click here.]]
 
  
 
== How can I change my email address? ==
 
== How can I change my email address? ==
Log-in to Freecycle.org with your User Name and Password.
+
[https://freecycle.helpscoutdocs.com/article/52-change-registered-email-address Here's how to change your email address.]
 
 
Click on the green [[#What is the basic layout of My.Freecycle?| "My Info" tab]] then click the "Change Email Address" button and fill your new email address.
 
 
 
Click the "Save new email address" button.
 
  
== How can I change my username? == <!--T:64-->
+
== How can I change my username? ==
It's a few steps to take to change it but if you REALLY want to, here you go!
+
It takes a few steps to change it, but if you REALLY want to, [https://freecycle.helpscoutdocs.com/article/49-change-my-username click here to learn how.]
#Log in to My.Freecycle with your current ID and password
 
#[[#What happens once I've given away/received the item?|Cancel all your open posts.]]
 
#[[#How do I leave the group?|Leave all the Freecycle.org groups that you're a member of]].
 
#Once you belong to zero groups, click on the green [[#What is the basic layout of My.Freecycle?| "My Info" tab]] and click on "Delete account." Confirm delete on the next page.
 
#You can now sign up again as a new user with a different user ID.
 
  
<!--T:65-->
+
== How do I leave the Town Group?  ==
<b> Note 1: </B>Make sure that you remain on each page after the save to allow the system to save the deletion for each post, group, and then the membership.
 
  
<!--T:66-->
+
If you don't want to be a member of a particular Town Group anymore, [https://freecycle.helpscoutdocs.com/article/28-leave-a-town-group here's how to leave] without deleting your entire Freecycle account.  
<b> Note 2: </b>Wait a bit before rejoining to allow the system to refresh and remove all previous footprints.
 
  
== How do I leave the group?  == <!--T:51-->
+
If you want to stay a member of the Town Group but get less email from them, [https://freecycle.helpscoutdocs.com/article/51-change-email-preference-settings change your email preferences.]
  
<!--T:52-->
+
If you want to completely delete your Freecycle.org account, [https://freecycle.helpscoutdocs.com/article/112-delete-freecycle-account click here for instructions.]
To leave a My.Freecycle group, log in and click the My Groups link at the top right. Next to the group you want to leave, select "Change settings."
 
  
<!--T:53-->
+
== My email subscription settings keep changing on their own. Why is this happening? ==  
[[File:8 Leave group.JPG|border|Leave group|600px]]
 
 
 
<!--T:118-->
 
Clicking the button "Leave the group" removes you from your local Freecycle.org group. If you want to completely delete your My.Freecycle account, login and click the green “My Info” tab under the My.Freecycle link at the top right. Then click the green “Delete Account” button and follow the prompts to leave the site. '''Please leave all groups you are a member of before deleting your Freecycle.org account.'''
 
 
 
== My email subscription settings keep changing on their own. Why is this happening? == <!--T:123-->
 
 
 
<!--T:124-->
 
 
Here's what happened to your email settings: if your e-mail account bounces email messages from Freecycle.org, our server starts backing off on deliveries to your account to keep from being overwhelmed with bad email addresses.   
 
Here's what happened to your email settings: if your e-mail account bounces email messages from Freecycle.org, our server starts backing off on deliveries to your account to keep from being overwhelmed with bad email addresses.   
  
<!--T:125-->
 
 
:*Bounce 1. If a member on individual mails bounces, they are set to Digest  
 
:*Bounce 1. If a member on individual mails bounces, they are set to Digest  
 
:*Bounce 2. If a member on Digests bounces, they will be set to Admin Only.  
 
:*Bounce 2. If a member on Digests bounces, they will be set to Admin Only.  
 
:*Bounce 3. If a member is on Admin only and bounces, their account may get closed.  
 
:*Bounce 3. If a member is on Admin only and bounces, their account may get closed.  
  
<!--T:126-->
 
 
If we left the member's setting on "One for each post" and continued sending email to bouncing addresses, it is seen by some providers as spamming attempts, which can cause us to get blocked from making any deliveries to them. A spammer flag at their can cause a huge impact to both members and our infrastructure.  
 
If we left the member's setting on "One for each post" and continued sending email to bouncing addresses, it is seen by some providers as spamming attempts, which can cause us to get blocked from making any deliveries to them. A spammer flag at their can cause a huge impact to both members and our infrastructure.  
  
<!--T:127-->
 
 
Also, please note that a bounce detection can take one of 2 forms:  
 
Also, please note that a bounce detection can take one of 2 forms:  
  
<!--T:128-->
 
 
#The Remote mail provider issuing us with a bounce notification.  
 
#The Remote mail provider issuing us with a bounce notification.  
 
#The user has clicked a 'mark as spam' or 'delete as spam' button against a mail we sent them.  
 
#The user has clicked a 'mark as spam' or 'delete as spam' button against a mail we sent them.  
  
<!--T:129-->
 
 
We recommend people with problems with their subscriptions getting changed to consider getting a free Gmail.com account. We have had almost zero delivery problems with Gmail.
 
We recommend people with problems with their subscriptions getting changed to consider getting a free Gmail.com account. We have had almost zero delivery problems with Gmail.
 
<br><br>
 
<br><br>
To find out how to change your email settings back to where they were before, [[Mail_Delivery_Options#How_do_I_change_when_emails_are_sent.3F|please click here]].  <br><br>
+
To find out how to change your email settings back to where they were before, [https://freecycle.helpscoutdocs.com/article/51-change-email-preference-settings please click here].  <br><br>
 
Please read the next section to learn how to keep Freecycle email from being identified as spam.
 
Please read the next section to learn how to keep Freecycle email from being identified as spam.
  
 
== How can I keep mail from Freecycle.org from going to my spam folder? == <!--T:130-->
 
== How can I keep mail from Freecycle.org from going to my spam folder? == <!--T:130-->
  
<!--T:131-->
 
 
If a Freecycle.org email winds up in your spam folder, '''please do not delete it directly from your spam folder'''. Please remove the label "spam" or click "not spam" before deleting the email from your inbox. Then you can take the following steps to make sure Freecycle.org emails go where you want them to go.
 
If a Freecycle.org email winds up in your spam folder, '''please do not delete it directly from your spam folder'''. Please remove the label "spam" or click "not spam" before deleting the email from your inbox. Then you can take the following steps to make sure Freecycle.org emails go where you want them to go.
  
=== Gmail === <!--T:132-->
+
=== Gmail ===  
  
<!--T:133-->
 
 
#In Gmail, click the gear icon in the upper right hand corner.
 
#In Gmail, click the gear icon in the upper right hand corner.
 
#Go into "Settings"
 
#Go into "Settings"
Line 284: Line 154:
  
  
=== Yahoo === <!--T:134-->
+
=== Yahoo ===  
 
+
#In Yahoo mail, click the gear icon in the upper right hand corner.
<!--T:135-->
 
#In Yahoo mail, click the gear icon in the upper right hand corner. (Tip: You may have to turn off ad-blocking to see the gear icon)
 
 
#Go into "Settings"
 
#Go into "Settings"
 
#Click "Filters" on the left side.
 
#Click "Filters" on the left side.
Line 302: Line 170:
 
#Click "Account Settings"  
 
#Click "Account Settings"  
 
#Click "Junk Settings"  
 
#Click "Junk Settings"  
#Uncheck the box next to "Trust junk mail headers set by..."  
+
#'''Uncheck''' the box next to "Trust junk mail headers set by..."  
  
 
Because spam filtering algorithms have no ability to whitelist a domain like Freecycle.org, it's best not to trust these filters for your Freecycle email account.
 
Because spam filtering algorithms have no ability to whitelist a domain like Freecycle.org, it's best not to trust these filters for your Freecycle email account.
 
=== Email providers blocking Freecycle mail ===
 
Because of the large amount of mail sent from Freecycle servers, Freecycle email is occasionally temporarily blacklisted by some email providers. Here is the current list, which is subject to change. If your email provider is on this list, please consider getting a different email provider for your Freecycle email.
 
 
* virginmedia.com
 
* ntlworld.com
 
* blueyonder.com
 
* bigpond.com
 
* virgin.net
 
* iinet.net.au
 
* aapt.net.au
 
  
 
== Why are my responses being returned as undeliverable? ==
 
== Why are my responses being returned as undeliverable? ==
Line 325: Line 182:
  
 
== How can I post a photo? ==
 
== How can I post a photo? ==
[[HowtoAddPhotos|Click here for information about posting photos]]
+
FC3 allows you to post up to three photos. You can add photos when you first [https://freecycle.helpscoutdocs.com/article/30-make-a-post make a post] or you can add or change photos later by [[#Can_I_edit_a_post.3F|editing the post]].
== The Freecycle site appears in the wrong language ==
 
To return your view to the correct language, please do one of the following:
 
   
 
* Check your browser's language settings. If there are any other languages listed there, remove them, then close your browser and re-start it. If you need help reviewing and changing your browser's language settings, this link offers instructions for several popular browsers: https://www.wikihow.com/Change-Your-Browser%27s-Language
 
*    If you need to have other languages set up in your primary browser, use a different browser for Freecycle.org and set for only one language. Please note that this will not work if you use Microsoft Edge because Edge uses your computer's language setting, which will affect all browsers.
 
*    If you use Google Chrome, you can right-click and select Translate (note that it's a translation from the other language, so it may not be completely accurate).
 
*    On a Mac, press the Control key, then click on page and choose Translate
 
*    If none of the above seem to work, check your computer's language setting and make sure only your preferred language is listed there. If you remove a language, restart your computer.
 
  
If you need help reviewing and changing your browser's language settings, this link offers instructions for several popular browsers: https://www.wikihow.com/Change-Your-Browser%27s-Language
+
== How can I change the language I see on Freecycle.org? ==
 +
Freecycle.org is now available in English, French, German, Greek, Italian, Hungarian, Japanese, Portuguese, Romanian, Spanish and Turkish. [https://freecycle.helpscoutdocs.com/article/218-how-to-view-freecycle-org-in-another-language Click here to learn how to view Freecycle.org in another language.]
  
== Can I post a message to more than one group? == <!--T:136-->
+
== Can I post a message to more than one Town Group? == <!--T:136-->
As a protection against spam, Freecycle.org requires you to post messages one at a time. Additionally, some groups have guidelines against cross-posting and request that you wait a day or two before posting to another group.
+
As a protection against spam, Freecycle.org requires you to post messages one at a time. Additionally, some Town Groups have guidelines against cross-posting and request that you wait a day or two before posting to another Town Group.
  
== Can I repost a message?  == <!--T:63-->
+
== Can I repost a message?  ==  
This is a local decision. Please read the guidelines set forth for your specific group that you will have received upon joining. For more information, refer to the ADMIN files which are posted at the top of your group's My.Freecycle page.
+
This is a local decision. Please read the guidelines set forth for your specific Town Group that you will have received upon joining. For more information, refer to the ADMIN files which are posted at the top of your Town Group's Freecycle.org page.
  
== What can I do if someone doesn't turn up?  == <!--T:67-->
+
== What can I do if someone doesn't turn up?  ==  
  
<!--T:68-->
 
 
There are occasional problems with people not showing up to collect items or changing their minds. If you're getting stuff for free, it's only fair to be polite and thoughtful about the pickup arrangements - as most of us are. So please make sure you are absolutely going to show up when you say you will.  
 
There are occasional problems with people not showing up to collect items or changing their minds. If you're getting stuff for free, it's only fair to be polite and thoughtful about the pickup arrangements - as most of us are. So please make sure you are absolutely going to show up when you say you will.  
  
<!--T:69-->
 
 
If you're not sure if you can or will show, then let someone else take the offer. Remember, people talk... and if you become known as a "no show", then members will pass you by for someone else. Sure, sometimes last minute emergencies pop up; life happens... but if you can't turn up, it's courtesy to let them know - if you were staying in waiting for someone, you'd want them to let you know if they couldn't come, right?  
 
If you're not sure if you can or will show, then let someone else take the offer. Remember, people talk... and if you become known as a "no show", then members will pass you by for someone else. Sure, sometimes last minute emergencies pop up; life happens... but if you can't turn up, it's courtesy to let them know - if you were staying in waiting for someone, you'd want them to let you know if they couldn't come, right?  
  
<!--T:70-->
 
 
When you post an OFFER, you can choose who gets it however you like. There are always going to be no-shows - but you can reduce the chances of it happening to you by choosing people carefully. See [[#How_should_I_choose_who_to_give_to.3F|here]].  
 
When you post an OFFER, you can choose who gets it however you like. There are always going to be no-shows - but you can reduce the chances of it happening to you by choosing people carefully. See [[#How_should_I_choose_who_to_give_to.3F|here]].  
  
Line 367: Line 214:
 
== How do I contact the moderators?  == <!--T:75-->
 
== How do I contact the moderators?  == <!--T:75-->
  
<!--T:76-->
+
The best contact for getting help is your local Town Group volunteer [[Moderators]].
The best contact for getting help is your local group volunteer [[Moderators]].  
+
 
 +
If for some reason your local moderators can't help, [https://freecycle.helpscoutdocs.com/article/149-contact-info here is how to contact us].
 +
 
 +
== What is moderation?  ==
 +
 
 +
This is when your posts need to be approved by a moderator before they go to the Town Group. If you've just joined a Town group your posts may be '''moderated'''.  This means that they don't immediately go out to the group - they go to one of the volunteer Moderators to be checked first.
  
<!--T:78-->
+
'''How long does post approval take? '''
From My.Freecycle, sign in, click on my groups, and choose the group you're looking for.  Then click on "Contact moderators".  It's really that simple.  Here's a visual for you:
 
  
<!--T:79-->
+
This depends on the Town group, and also on what the Moderators are doing. It varies from half an hour up to about a day. Remember that moderators have lives (some of them, anyway) and so they might not be looking at the posts all the time.
[[File:9 Contact mods.JPG|border|Contact moderators|600px]]
 
  
<!--T:84-->
+
'''Why are posts moderated at all?'''
If for some reason your local moderators can't help, [https://freecycle.helpscoutdocs.com/article/149-contact-info here is how to contact us].
+
Several reasons:
 +
* To stop spam. Often spammers will join groups and then send spam. Moderating posts from new members allows most of this to be stopped.
 +
* To stop inappropriate use of the group. Freecycle is about no-strings-attached gifts of physical items which would otherwise go into landfills.  Moderation helps ensure that it stays that way.
  
== What's moderation== <!--T:85-->
+
'''Are all posts moderated?'''
 +
No. The proportion varies from group to group.
  
<!--T:86-->
+
'''What do I do if I have a complaint about the moderators?'''
This is when your posts need to be approved by a moderator before they go to the group. See [[Moderation]] for more information.  
+
It's usually best to resolve your problem with the moderators themselves. If that doesn't work, [https://freecycle.helpscoutdocs.com/article/149-contact-info here is how to contact us].
  
 
== Can nonprofits use Freecycle.org?==  
 
== Can nonprofits use Freecycle.org?==  
 
Yes, absolutely. We would even encourage members to give preference to nonprofits. By way of background: The Freecycle Network itself is a nonprofit charitable organization and we know that local nonprofits are often in need of basic items for themselves or also for the community individuals they serve. Freecycle was originally a program of RISE Recycling which helped Tucsonans in need with transitional employment doing recycling and eventually helped them find housing / move out of the shelter, etc. We only started Freecycle after the items we were getting donated from our recycling clients went beyond the needs of those we were serving.  
 
Yes, absolutely. We would even encourage members to give preference to nonprofits. By way of background: The Freecycle Network itself is a nonprofit charitable organization and we know that local nonprofits are often in need of basic items for themselves or also for the community individuals they serve. Freecycle was originally a program of RISE Recycling which helped Tucsonans in need with transitional employment doing recycling and eventually helped them find housing / move out of the shelter, etc. We only started Freecycle after the items we were getting donated from our recycling clients went beyond the needs of those we were serving.  
  
== Is it really worth OFFERing this?  == <!--T:87-->
+
== Is it really worth OFFERing this?  ==  
  
<!--T:88-->
 
 
You'd be astonished what things get taken on Freecycle, even if they're damaged, broken or just plain weird. Some people don't mind having damaged items - if a sofa has a big stain on it, they can put a blanket over it. Other people like taking broken items and fixing them up (sometimes to offer back up on Freecycle). Also, you can never predict what people will want for an art project.  
 
You'd be astonished what things get taken on Freecycle, even if they're damaged, broken or just plain weird. Some people don't mind having damaged items - if a sofa has a big stain on it, they can put a blanket over it. Other people like taking broken items and fixing them up (sometimes to offer back up on Freecycle). Also, you can never predict what people will want for an art project.  
  
<!--T:89-->
 
 
So rather than decide that something isn't worth OFFERing, why not offer it up and see if anyone wants it?
 
So rather than decide that something isn't worth OFFERing, why not offer it up and see if anyone wants it?
  
 
== Isn't that WANTED request too greedy?  == <!--T:90-->
 
== Isn't that WANTED request too greedy?  == <!--T:90-->
  
<!--T:91-->
+
Some Town Groups restrict WANTED posts for expensive items, and some Town Groups just let their members decide whether they want to respond to a request. Please respect the policy of your local Town Group.  
Some groups restrict WANTED posts for expensive items, and some groups just let their members decide whether they want to respond to a request. Please respect the policy of your local group.  
 
  
<!--T:92-->
 
 
*If the guidelines you got when you joined ask you not to post WANTEDs for some items, then please don't.  
 
*If the guidelines you got when you joined ask you not to post WANTEDs for some items, then please don't.  
 
*If there aren't any such restrictions, then please be aware that something you might think is a ridiculous request might be something someone else was quite happy to give away.
 
*If there aren't any such restrictions, then please be aware that something you might think is a ridiculous request might be something someone else was quite happy to give away.
Line 408: Line 257:
 
== Are offers or wanteds for pets allowed on Freecycle? == <!--T:93-->
 
== Are offers or wanteds for pets allowed on Freecycle? == <!--T:93-->
  
<!--T:94-->
+
Whether a Town Group allows posting for pets or not is up to that Town Group. There are arguments on both sides, and people often have strong feelings one way or the other. Please respect the policy of your local Town Group.
Whether a group allows posting for pets or not is up to that group. There are arguments on both sides, and people often have strong feelings one way or the other. Please respect the policy of your local group.
 
 
 
== There's no group in my area; can I set one up?  == <!--T:95-->
 
 
 
<!--T:96-->
 
First, make sure there really is no group in your area. If there is, it, of course, has priority.
 
See [[How_To_Sign_Up#How_do_I_find_my_local_group.3F |How to find my local group]] for how to check.
 
 
 
<!--T:97-->
 
Once you're sure there's no local group already, see [http://startagroup.freecycle.org/ here] for more details.
 
  
== Can I volunteer?  == <!--T:98-->
+
== There's no Town Group in my area; can I set one up?  ==  
 +
First, [https://freecycle.helpscoutdocs.com/article/98-my-towns go to My Towns] and look at the map view for Town groups in your area. If there really are no nearby Town groups, [https://freecycle.helpscoutdocs.com/article/61-start-a-new-group click here to learn how to start one.] Starting a Town group means committing to moderate it as well.
  
<!--T:99-->
+
== Can I volunteer?  ==
Freecycle seeks to ensure equality of opportunity for all sections of the community in its own affairs and in access to its facilities. If you would like to join us as a volunteer, read about the many different opportunities available to you here on our [[Volunteering|volunteer]] page.
 
  
</translate>
+
The first step in volunteering for Freecycle.org is usually to become a [[Volunteering#Within_your_local_group|Moderator for your local Town group.]] If you are already a Moderator or if you have a special skill to offer as a volunteer, read about the opportunities available to you here on our [[Volunteering|volunteer]] page.
 +
<big>'''This page didn't answer your question? [https://freecycle.helpscoutdocs.com/collection/7-freecycle-30-help Search our Knowledge Base.]'''</big>
  
<small>[[TeamLeaders:How_To_Use_Freecycle|0321rev]]</small>
+
This page replaces these pages:
 +
* https://wiki.freecycle.org/index.php?title=How_To_Use_Freecycle&stable=0<br>
 +
* https://wiki.freecycle.org/Moderators

Revision as of 15:15, 12 June 2021

Other languages:
English • ‎français • ‎Türkçe


Click here for COVID-19 information

Don't see your question below? Search our Knowledge Base.

Contents

The Basics

What is the basic layout of Freecycle.org?

Your Dashboard is the control center for all of your Freecycle.org activity.

How do I make a post?

Click here to learn how to post to a Town group or your Friends Circle
Tip: Before posting an Offer or Wanted, use the Search Posts option to see someone else has posted the item you are looking to receive or give away.

What are the basic rules?

Although the precise rules will vary from Town Group to Town Group, click on Required Group Guidelines to read the common ones.

How do I Join Freecycle.org?

It's easy! Here's how to join Freecycle.org. Once you have joined Freecycle.org, here's how to find a Town Group to join.

How long will it take to approve my membership?

Most Town Groups automatically approve new members. If your local Town Group moderators require you to live in a specific area to join the Town Group, you will receive an email with a short questionnaire. Make sure to keep an eye your spam folder if you don't hear from the Town Group. Here's how to contact the moderators if you need to inquire about your pending membership.

How do I post on Freecycle.org?

  • Please note: If you're new to the Town Group or if your membership is moderated, your post may need to be approved by a volunteer moderator before it appears on Freecycle.org, so there may be a short delay. Please be patient -- remember that Moderators have something resembling a life, which means they can't always be looking at the Town Group.
  • If your post violates the Town Group guidelines or is unsuitable for some reason, you may get a message asking you to modify and resend it.

How do I see replies to my post?

There are two ways to view and respond to replies to your post: online messaging and email. Click here for more information.

Can I edit a post?

Yes! From the Dashboard or from My Posts, click on Manage Post and select Edit Post. When you're done with your post edits, make sure you click the green button at the bottom to save your edits.

How do I respond to posts Freecycle.org?

You can reply to posts either online or by email. Click here for more information.

General guidelines for responding to posts

  • If you are an EBay seller, thrift store owner, or a reseller of any kind, FULL DISCLOSURE OF YOUR INTENTION TO SELL ITEMS RECEIVED FROM FREECYCLE MEMBERS IS REQUIRED UP FRONT. You MUST disclose your intent to sell either in your original Wanted post or when responding so the gifter can make an informed decision with all the details and facts. Members have the right to inquire as to the intended use of any item they offer. See the Reseller Guidelines for more information.
  • NO TRADING!!!! Bartering has its own set of laws and regulations and such transactions are taxable and reportable to the government. Freecycle is simply not set up for that sort of activity. However, there are webs sites and Town Groups for trading/bartering out there to be found if that interests you.
  • Do NOT contact folks in response to a want they posted and offer to sell them something! If you are not willing to give it for free at this time, please don't bring it up. Repeat offenses on this rule will get you banned from your Town Group.
  • DO NOT request money for your offers. Freecycle means FREE, folks! ALSO BEWARE OF DELIVERY SCAMS. If you are the intended recipient of an item, never provide money for postage/delivery. This is a common scam.
  • If you have responded to an offer this is no guarantee the item is yours until you hear from the offerer and they tell you it is! Give your personal information (privately, not on the list) to one potential gifter / recipient at a time, and ask for their phone number in return.
  • Once you are set to give or receive an item, make arrangements as you like but please practice common courtesy in accommodating people's schedules.
  • DO NOT take more than you were promised! If someone agrees to leave an item on the porch for you, don't take things left for others!!

How should I choose who to give to?

Pick whomever you like! That's half the fun. But here are some things to bear in mind:

First-come-first-served is often not the right choice.

  • Some people pounce on items and send a quick "I'll take it" just to get dibs, without really thinking about whether they actually want it. If they change their minds, they might just not show up.
  • It doesn't give people who don't sit in front of a computer all day a chance, and you might get a later reply which makes you wish you'd not decided already.

So if you pick the first response, you're more likely to have trouble. It makes sense to take time to evaluate your responses for at least a few hours, if not for a whole day. Many Town Groups encourage this.

If someone takes the time to reply politely and explain why they want an item, they're much more likely to show up, or at least let you know if they can't. You might also like to consider giving a local charity preference if one should respond.

How should I arrange pick-up?

After you have picked someone, let them know.

  • Please arrange pickup with one person only, rather than "it's outside, whoever gets here first gets it." Otherwise you'll become unpopular pretty fast with your fellow Freecycle Town Group members.
  • It's better not to send your address until they respond again. If they take the trouble of sending you emails back and forth, they are very unlikely to stand you up.
  • Once you've told someone they can have an item, please don't just change your mind and give it to someone else, unless arrangements fall through; if you do change your mind, please let them know.

One option is to exchange phone numbers, so that you can contact each other. However, this is not necessary. Reasons to exchange numbers:

  • This helps if there are problems (e.g. you have to go out unexpectedly, or they're lost and can't find you).
  • But it's better to only give your phone number to one person at a time, otherwise you'll get swamped with phone calls.
  • Some Town Groups do not allow phone numbers and addresses to be posted on the Town Group due to safety concerns for their members.

What happens once I've given away/received the item?

  • If you posted an OFFER and the item's gone, under Manage Post, select "MARK AS TAKEN."
  • If you posted a WANTED and you've got what you wanted, under Manage Post, select "MARK AS RECEIVED."
  • If you just want to take a post off the board, select "CANCEL POST."

Your Offer/Wanted will be removed from the board and will show on the daily email digest as having been Taken/Received.

Your Membership

Why do some Town Groups have to approve new members?

Some Groups have made the decision to approve all new members to the Group. This can delay an application, but is done for several (very good) reasons:

  • known spammers can be rejected
  • people can be directed to a Town Group that's more local to them
  • make sure your ID is family friendly

If you receive an email from the Town Group moderators asking for more information (or just to confirm you're actually a person and not an automated computer program!) then please follow their instructions - they're not being difficult, they're just protecting the list members (of which you will soon hopefully be one!)

I'm going on holiday - how can I stop the mails?

You can change how many emails you receive. Click here for more information. If you're on holiday for a while, change your settings so you don't receive anything but special notices from the moderators. You can change it back when you return.

I'm getting too many mails, what can I do?

You can change your email delivery options. Click here to find out how. If you're getting too many mails, consider switching to "Email Digest" or "None apart from Admins."

How can I change my password?

Here's how to change your password.
If you forgot your password or have problems logging in, [password click here.]

How can I change my email address?

Here's how to change your email address.

How can I change my username?

It takes a few steps to change it, but if you REALLY want to, click here to learn how.

How do I leave the Town Group?

If you don't want to be a member of a particular Town Group anymore, here's how to leave without deleting your entire Freecycle account.

If you want to stay a member of the Town Group but get less email from them, change your email preferences.

If you want to completely delete your Freecycle.org account, click here for instructions.

My email subscription settings keep changing on their own. Why is this happening?

Here's what happened to your email settings: if your e-mail account bounces email messages from Freecycle.org, our server starts backing off on deliveries to your account to keep from being overwhelmed with bad email addresses.

  • Bounce 1. If a member on individual mails bounces, they are set to Digest
  • Bounce 2. If a member on Digests bounces, they will be set to Admin Only.
  • Bounce 3. If a member is on Admin only and bounces, their account may get closed.

If we left the member's setting on "One for each post" and continued sending email to bouncing addresses, it is seen by some providers as spamming attempts, which can cause us to get blocked from making any deliveries to them. A spammer flag at their can cause a huge impact to both members and our infrastructure.

Also, please note that a bounce detection can take one of 2 forms:

  1. The Remote mail provider issuing us with a bounce notification.
  2. The user has clicked a 'mark as spam' or 'delete as spam' button against a mail we sent them.

We recommend people with problems with their subscriptions getting changed to consider getting a free Gmail.com account. We have had almost zero delivery problems with Gmail.

To find out how to change your email settings back to where they were before, please click here.

Please read the next section to learn how to keep Freecycle email from being identified as spam.

How can I keep mail from Freecycle.org from going to my spam folder?

If a Freecycle.org email winds up in your spam folder, please do not delete it directly from your spam folder. Please remove the label "spam" or click "not spam" before deleting the email from your inbox. Then you can take the following steps to make sure Freecycle.org emails go where you want them to go.

Gmail

  1. In Gmail, click the gear icon in the upper right hand corner.
  2. Go into "Settings"
  3. Click the tab "Filters and Blocked Addresses"
  4. At the bottom of the page, click "Create a New Filter"
  5. In the "From" field, put Freecycle.org
  6. Check the box next to "Never send it to spam"
  7. Optional: create a label if you want a separate folder for Freecycle mail
  8. Click "Create filter" to save your filter.


Yahoo

  1. In Yahoo mail, click the gear icon in the upper right hand corner.
  2. Go into "Settings"
  3. Click "Filters" on the left side.
  4. Click the "Add" button
  5. Give your filter a name
  6. In the "From" field, put Freecycle.org
  7. Optional: choose another folder if you want to bypass the inbox
  8. Click "Save" to save your filter.
  9. For added measure, add these names to your contact list
  • email_relay@freecycle.org
  • *@posts.freecycle.org (make sure you include the asterisk)

Thunderbird

  1. Click "Account Settings"
  2. Click "Junk Settings"
  3. Uncheck the box next to "Trust junk mail headers set by..."

Because spam filtering algorithms have no ability to whitelist a domain like Freecycle.org, it's best not to trust these filters for your Freecycle email account.

Why are my responses being returned as undeliverable?

Make sure your email response is not addressed to email_relay@freecycle.org because the emails sent to that address will be returned as undeliverable. If this happens to you, look at the main body of the email you are trying to respond to. Find the the email address of the sender and then copy and paste this address into the "To" field of your response email.

Other Questions

Where can I go for additional help?

Here is how to contact us.

How can I post a photo?

FC3 allows you to post up to three photos. You can add photos when you first make a post or you can add or change photos later by editing the post.

How can I change the language I see on Freecycle.org?

Freecycle.org is now available in English, French, German, Greek, Italian, Hungarian, Japanese, Portuguese, Romanian, Spanish and Turkish. Click here to learn how to view Freecycle.org in another language.

Can I post a message to more than one Town Group?

As a protection against spam, Freecycle.org requires you to post messages one at a time. Additionally, some Town Groups have guidelines against cross-posting and request that you wait a day or two before posting to another Town Group.

Can I repost a message?

This is a local decision. Please read the guidelines set forth for your specific Town Group that you will have received upon joining. For more information, refer to the ADMIN files which are posted at the top of your Town Group's Freecycle.org page.

What can I do if someone doesn't turn up?

There are occasional problems with people not showing up to collect items or changing their minds. If you're getting stuff for free, it's only fair to be polite and thoughtful about the pickup arrangements - as most of us are. So please make sure you are absolutely going to show up when you say you will.

If you're not sure if you can or will show, then let someone else take the offer. Remember, people talk... and if you become known as a "no show", then members will pass you by for someone else. Sure, sometimes last minute emergencies pop up; life happens... but if you can't turn up, it's courtesy to let them know - if you were staying in waiting for someone, you'd want them to let you know if they couldn't come, right?

When you post an OFFER, you can choose who gets it however you like. There are always going to be no-shows - but you can reduce the chances of it happening to you by choosing people carefully. See here.

Remember that not all no shows are deliberate. People get lost, have car troubles, run late from meetings, or have one of many other reasons for not showing up on time. But sometimes after all this, the person can still be a no show. So save the replies you received just in case, so you can move on to the next person who wanted it.

And because, one day, you might find that you can't pick up something when you said you could, try not to get too annoyed at people who do that to you - they may have good reason.

How do I report spam/scams?

Contact the moderators to report spam or an inappropriate post.

How do I contact the moderators?

The best contact for getting help is your local Town Group volunteer Moderators.

If for some reason your local moderators can't help, here is how to contact us.

What is moderation?

This is when your posts need to be approved by a moderator before they go to the Town Group. If you've just joined a Town group your posts may be moderated. This means that they don't immediately go out to the group - they go to one of the volunteer Moderators to be checked first.

How long does post approval take?

This depends on the Town group, and also on what the Moderators are doing. It varies from half an hour up to about a day. Remember that moderators have lives (some of them, anyway) and so they might not be looking at the posts all the time.

Why are posts moderated at all? Several reasons:

  • To stop spam. Often spammers will join groups and then send spam. Moderating posts from new members allows most of this to be stopped.
  • To stop inappropriate use of the group. Freecycle is about no-strings-attached gifts of physical items which would otherwise go into landfills. Moderation helps ensure that it stays that way.

Are all posts moderated? No. The proportion varies from group to group.

What do I do if I have a complaint about the moderators? It's usually best to resolve your problem with the moderators themselves. If that doesn't work, here is how to contact us.

Can nonprofits use Freecycle.org?

Yes, absolutely. We would even encourage members to give preference to nonprofits. By way of background: The Freecycle Network itself is a nonprofit charitable organization and we know that local nonprofits are often in need of basic items for themselves or also for the community individuals they serve. Freecycle was originally a program of RISE Recycling which helped Tucsonans in need with transitional employment doing recycling and eventually helped them find housing / move out of the shelter, etc. We only started Freecycle after the items we were getting donated from our recycling clients went beyond the needs of those we were serving.

Is it really worth OFFERing this?

You'd be astonished what things get taken on Freecycle, even if they're damaged, broken or just plain weird. Some people don't mind having damaged items - if a sofa has a big stain on it, they can put a blanket over it. Other people like taking broken items and fixing them up (sometimes to offer back up on Freecycle). Also, you can never predict what people will want for an art project.

So rather than decide that something isn't worth OFFERing, why not offer it up and see if anyone wants it?

Isn't that WANTED request too greedy?

Some Town Groups restrict WANTED posts for expensive items, and some Town Groups just let their members decide whether they want to respond to a request. Please respect the policy of your local Town Group.

  • If the guidelines you got when you joined ask you not to post WANTEDs for some items, then please don't.
  • If there aren't any such restrictions, then please be aware that something you might think is a ridiculous request might be something someone else was quite happy to give away.
  • Before posting that WANTED post, use the "Search Post" feature to see if someone has already offered it.
  • Avoid overly general WANTED posts. If you find that you're in need of many different things, make sure your email settings are set to "One for each post" so you can find out about items as soon as they're posted.

Are offers or wanteds for pets allowed on Freecycle?

Whether a Town Group allows posting for pets or not is up to that Town Group. There are arguments on both sides, and people often have strong feelings one way or the other. Please respect the policy of your local Town Group.

There's no Town Group in my area; can I set one up?

First, go to My Towns and look at the map view for Town groups in your area. If there really are no nearby Town groups, click here to learn how to start one. Starting a Town group means committing to moderate it as well.

Can I volunteer?

The first step in volunteering for Freecycle.org is usually to become a Moderator for your local Town group. If you are already a Moderator or if you have a special skill to offer as a volunteer, read about the opportunities available to you here on our volunteer page. This page didn't answer your question? Search our Knowledge Base.

This page replaces these pages: