Revision as of 13:22, 22 October 2015

Les bases

Quelles sont les règles fondamentales

Lorsque vous vous inscrivez dans un groupe local, vous recevez par e-mail la charte d'utilisation. Lisez-la complètement, le respect de ces quelques règles facilitera votre vie, et celle des modérateurs de votre groupe !

Certaines règles peuvent varier d'un groupe à l'autres, mais les règles fondamentales sont communes à tous.

Comment poster une annonce ?

Poster sur le site My Freecycle.

• Si vous êtes nouveau, ou que vous n'avez pas posté depuis longtemps, votre annonce sera probablement "modérée", c'est-à-dire relue par un modérateur avant d'être envoyée à tous. Soyez patient, rappelez-vous que les modérateurs sont bénévoles et ont une vie personnelle, un travail, qu'ils ne passent pas leur temps à s'occuper du groupe...
• Si votre message n'est pas présenté correctement ou ne respecte pas les règles du groupes, vous devriez recevoir un message d'un modérateur vous demandant de le modifier et de le renvoyer.
• Ne demandez pas d'argent, le "free" de Freecycle signifie "gratuit" !
• Pas de commerce, ni de troc ! Il existe des sites spécialisés pour cela, mais ce n'est pas l'objectif de Freecycle.
• Certains groupes interdisent aux membres de mentionner dans les annonces leurs coordonnées, adresse et numéro de téléphone, pour garantir leur sécurité et le respect de leur vie privée.

Comment voir les réponses ?

Les réponses sont envoyées par e-mail à l'adresse avec laquelle vous vous êtes inscrit(e) au groupe.

Vérifiez cette adresse régulièrement, y compris les dossiers "indésirables" et "spam" au cas où les réponses seraient considérées comme telles.

Comment répondre aux annonces ?

• Si vous recevez les annonces par e-mails individuels, le plus simple est de répondre aux message. Votre réponse parviendra directement au membre qui a déposé l'annonce.

• Vous pouvez aussi répondre à l'annonce en ligne, à partir du site Yahoo (onglet Discussions) ou du site Freecycle (onglet Annonces).

• Il n'est pas interdit de demander des objets pour les revendre (sur eBay, en vide-grenier, friperie, etc.), mais vous devez impérativement EXPLIQUER VOS INTENTIONS AU PRÉALABLE. Que ce soit dans votre annonce "Cherche" ou en répondant à une annonce "Offre", le donneur doit être informé de l'utilisation que vous comptez faire de ce qu'il vous offre.

• Ne proposez pas de vendre un objet à quelqu'un qui a posté un "Cherche". Si vous n'êtes pas prêt à le donner, inutile de répondre. Le non-respect de cette règle peut conduire à votre exclusion du groupe.

• Ne proposez pas non plus d'argent pour obtenir un objet, gratuit, c'est gratuit !

• Le fait de répondre à une annonce "Offre" ne vous garantis pas que l'objet vous sera donné, le donneur vous contactera pour vous le confirmer ! Vous échangerez alors vos coordonnées en privé (jamais dans les annonces).

• Lorsque vous vous organisez pour récupérer un objet auprès d'un autre membre Freecycle, il relève de la simple politesse de faire en sorte de prendre rendez-vous à un moment qui arrange le donateur et d'être ponctuel ; après tout, on vous offre quelque chose dont vous avez besoin sans rien demander en retour si ce n'est que vous arriviez à l'heure et que vous préveniez en cas de retard !

Considérez que le donneur aimerait que vous veniez aussi vite que possible chercher l'objet (sauf s'il vous assure du contraire) et veillez à être en capacité d'aller le chercher rapidement, en général avant trois jours.

Comment répondre par e-mail en mode Condensé ?

Pour répondre à une des annonces du condensé, cliquez sur le lien qui figure à la suite de cette annonce. Vous serez redirigé sur le site où vous pourrez répondre à l'annonce.

Si vous voulez pouvoir répondre directement par e-mail, il faut que vous configuriez vos Mail Delivery Options préférences d'e-mail à "un e-mail par message".

Comment choisir à qui donner ?

Pick whomever you like! That's half the fun. But here are some things to bear in mind:

Sachez cependant qu'il est rarement judicieux d'appliquer une règle "premier arrivé, premier servi". Prendre quelques heures, voire une journée, pour faire un choix éclairé, vous évitera ensuite de regretter d'avoir répondu "oui" trop vite.

• Certaines personnes se jettent sur les articles et disent "je prends" sans avoir vraiment réfléchi, puis changent d'avis et ne donnent plus de nouvelles. Si quelqu'un prend le temps de répondre poliment en expliquant pourquoi il veut cet objet, il va probablement se donner la peine de se déplacer, ou vous tenir au courant s'il ne le peut pas !

• Tout le monde ne passe pas son temps devant un écran, en attendant un peu vous leur donnez une chance aussi !

• Vous pouvez aussi choisir de donner la préférence aux associations caritatives qui répondent à votre message.

Comment s'organiser pour le don ?

• Lorsque vous avez choisi quelqu'un, contactez-le.

• Mettez-vous d'accord avec une personne en particulier, évitez les messages du style « ce sera à l'entrée de l'immeuble, celui qui passera le premier peut le prendre » qui créent compétition et confusion dans le groupe.
• Une fois que vous avez dit "oui" à quelqu'un, évitez de changer d'avis, sauf si votre arrangement tombe à l'eau. Et si jamais vous vous ravisez, prévenez-le rapidement...

• Attendez de préférence le 2e e-mail pour donner votre adresse. Quelqu'un qui s'est donné la peine d'envoyer plusieurs e-mails est moins susceptible de vous poser un lapin.

• Vous pouvez échanger vos numéros de téléphone. Ce n'est pas obligatoire, mais peut être pratique en cas de problème (un contretemps, une adresse difficile à trouver...). Ne le donnez qu'à une personne à la fois, pour ne pas être inondé d'appels.

What happens once I've given away/received the item?

If your group encourages it, or if you're getting lots of mails you no longer want about the item, then you can post another mail to the group.

• If you posted an OFFER mail and the item's gone, post a TAKEN.
• If you posted a RECEIVED mail and you've got what you wanted, post a RECEIVED.

If your group uses the plugin then posting TAKEN and RECEIVED mails is particularly useful, because it will grey out your OFFER or WANTED mail when other people using the plugin look at the group.

If you're using a site on freecycle.org - If you have an open Offer or Wanted on the board, and need to mark it as Taken or Received:

-Login to my.freecycle.org and click on “My Posts”. -To the left you will see your open posts, with two options available for each post: Mark as Taken/Received or Remove from My Freecycle. -Choose “Mark as Taken” (Or received if it is a Wanted). -You will be brought to a new screen that has a default Taken message. You can edit this message if you choose. If you do not, simply click “Send Taken message”. -Your Offer/Wanted will then be removed from the board. Those who choose to receive emails will also receive an email notification with your Taken/Received message.

My Freecycle was designed so that when a Taken message is sent to the board, the original Offer is automatically removed from the board. This way, you can visit the site and quickly see what Offers and Wanteds are open without having to search through the board for a Taken message.

Your Membership

Why do some groups have to approve new members

Some Groups have taken the decision to approve all new members to the Group. This can delay an application, but is done for several (very good) reasons:

• known spammers can be rejected
• automatic signups can be rejected (stops email address harvesting)
• people can be directed to a Group that's more local to them

If you receive an email from the Group moderators asking for more information (or just to confirm you're actually a person and not an automated computer program!) then please follow their instructions - they're not being difficult, they're just protecting the list members (of which you will soon hopefully be one!)

I'm going on holiday - how can I stop the mails?

You can change when you receive mails - see Mail_Delivery_Options. If you're on holiday for a while, then you should select Special Notices. You can change it back to Individual Email when you return.

I'm getting too many mails, what can I do?

You can change when you receive mails - see Mail_Delivery_Options. If you're getting too many mails, then you might like to switch to Daily Digest (to get them batched up) or Special Notices (to just read them on the web page).

How do I leave the group?

• My.Freecycle:

To unsubscribe, log in and click the My Groups link at the top right.

A screen will appear with all of the groups that you belong to.

Next to the group you want to leave, select "Change settings", then the "leave this group" green button and you will be unsubscribed from the group.

To leave the My Freecycle site completely, login and click the “My Info” link under the My Freecycle link at the top right. Then click the green “Delete Account” button and follow the prompts to leave the site.

• Yahoo:

The easiest way is to send a mail to the unsubscribe address. This is usually present as a footer at the bottom of all mails from the group, or you can find it on your group's Home_page. It'll look like this:

You must do this from the email address you used to join the group. If this doesn't work, or you prefer to use the web, an alternative is to go to the Join_page and click on a button there to leave the group.

Yahoo has a delay before it fully realizes you've left the group - so you may get emails for a day or two.

• Tip: Set yourself to special notices a day or two before you decide to leave. This way, it *might* eliminate those annoying last drizzle of e-mail flow.

Other Questions

• The best contact for getting immediate help as regards local group issues is to contact your local group volunteer moderator.
• For written inquiries, write to: The Freecycle Network™, P.O. Box 294, Tucson, AZ 85702
  • NOTE: The Freecycle Network cannot help you unsubscribe from an individual group. If you are having difficulty with your email delivery preferences, please write to your group's moderators.

• While, as a rule, you'll find your local moderators will be better able to assist you, if they should be unable to help, then you may wish to write our central contact address[here].

Can I repost a message?

This is a local decision. Please read the guidelines set forth for your specific group that you will have received upon joining. If you've circular filed them, check the files section of your group.

I don't like my username

It's a few steps to take to change it but if you REALLY want to, here you go!

1. Log in with your current membership information
2. On your MyPost tab, cancel any and all open posts
3. Click on the MyGroups tab
4. For each group in your list, click the settings button and then the "leave this group" button until you belong to zero groups
5. Once you belong to zero groups, click on the MyInfo tab and click on the delete Freecycle membership and click the confirm delete on the next page.
6. You can now use the same email address to join with and a different user ID.

Note: Make sure that you remain on each page after the save to allow the system to save the deletion for each post, group, and then the membership.

Note 2: Wait a bit before rejoining to allow the system to refresh and remove all previous footprints.

What can I do if someone doesn't turn up?

There are occasional problems with people not showing up to collect items, or changing their minds. If you're getting stuff for free, it's only fair to be polite and thoughtful about the pickup arrangements - as most of us are. So please make sure you are absolutely going to show up when you say you will.

If you're not sure if you can or will show, then let someone else take the offer. Remember, people talk... and if you become known as a "no show", then members will pass you by for someone else. Sure, sometimes last minute emergencies pop up; life happens... but if you can't turn up, it's courtesy to let them know - if you were staying in waiting for someone, you'd want them to let you know if they couldn't come, right?

When you post an OFFER, you can choose who gets it however you like. There are always going to be no-shows - but you can reduce the chances of it happening to you by choosing people carefully. See here.

Remember that not all no shows are deliberate. People get lost, have car troubles, run late from meetings, or have one of many other reasons for not showing up on time. But sometimes after all this, the person can still be a no show. So save the replies you received just in case, so you can move on to the next person who wanted it.

And because, one day, you might find that you can't pick up something when you said you could, try not to get too annoyed at people who do that to you - they may have good reason.

How do I report spam/scams?

Please don't mail the whole group! That just makes an annoying problem worse. Instead contact the moderators.

How do I contact the moderators?

The best contact for getting help is your local group volunteer Moderators.

To contact them, don't mail the whole group!

My.Freecycle

There are a few options available. If you prefer to do everything Freecycle directly from the web site, then sign in, click on my groups, and choose the group you're looking for. Simply click on "Contact on the mod team". It's really that simple. Here's a visual for you:

If you're an email junkie, then choose the name of the group you want to write to, remembering to use the way it is labeled on My.Freecycle and simply add @mod.freecycle.org

Example: groupname@mod.freecycle.org or waitinglistplayground@mod.freecycle.org

Yahoo

To find the right email address to contact, go to the Home_page of your local group. Then scroll down to the bottom of that page, and you'll see a -owner address. Here's an example:

If for some reason your local moderators can't help, you can may mail our central contact address info@freecycle.org (or just click here).

What's moderation?

This is when your posts are approved by a moderator before they go to the group. See Moderation for more information.

Is it really worth OFFERing this?

You'd be astonished what things get taken on Freecycle, even if they're damaged, broken or just plain weird. Some people don't mind having damaged items - if a sofa has a big stain on it, they can put a blanket over it. Other people like taking broken items and fixing them up (sometimes to offer back up on Freecycle). Also, you can never predict what people will want for an art project.

So rather than decide that something isn't worth OFFERing, why not offer it up and see if anyone wants it?

Isn't that WANTED request too greedy?

Some groups restrict WANTED mails for expensive items, and some groups just let their members decide whether they want to respond to a request. Please respect the policy of your local group.

• If the guidelines you got when you joined ask you not to post WANTEDs for some items, then please don't.
• If there aren't any such restrictions, then please be aware that something you might think is a ridiculous request might be something someone else was quite happy to give away.

Are offers or wanteds for pets allowed on Freecycle

Whether a group allows posting for pets or not is up to that group. There are arguments on both sides, and people often have strong feelings one way or the other. Please respect the policy of your local group.

There's no group in my area; can I set one up?

First, make sure there really is no group in your area. If there is, it, of course, has priority. See How to find my local group for how to check.

Once you're sure there's no local group already, see here for more details.

Can I volunteer?

Freecycle seeks to ensure equality of opportunity for all sections of the community in its own affairs and in access to its facilities. If you would like to join us as a volunteer, read about the many different opportunities available to you here on our volunteer page.