Difference between revisions of "Translations:New Moderator Orientation/48/fr"

== Problems, solutions, and suggestions ==
=== How to get help with your group ===
Once your trainer leaves your group, your [[Moderator_Manual:How_to_Contact_Your_GOA|Group Outreach and Assistance (GOA)]] volunteer will become your primary support for any issues you might face.  [[Moderator_Resources#Where_to_go_if_you_need_help|Please refer to the Mod Manual for more information]].
=== Technical problems ===
As Moderator, you will occasionally encounter glitches with the system, and you will hear from members who suspect things aren't working the way they should. [[Moderator_Resources#Technical_problems|Please refer to the Mod Manual for information on how and where to report these problems.]]
=== Other Member Problems ===
For member problems you are unable to solve, refer them to one of the following email contacts below: 
*myfreecycleADMIN@freecycle.org -- (mostly) unmanned email address is now the address username and password requests are sent from and there is an automated response for members. This links to MyFreecycleSupport@f.o which is the email address for members to get through to someone for assistance with a query.
*myfreecyclesupport@freecycle.org email address for members to get through to someone for assistance with a query other than Password and username requests. 
*info@freecycle.org -- for members who have general questions. An autosent file with more information to direct them to a manned email box if needed.
*help@freecycle.org -- for members who cannot get answers to other issues, who wish to take a complaint to the next level, who need special assistance (pre-approved use of logo or trademark, press contacts, etc.)