Team Wikis:Team member tech problems - Revision history

Alisonkamat: Replaced content with "This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems"

2021-11-02T14:30:37Z

Replaced content with "This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems"

Alisonkamat at 19:15, 9 March 2020

2020-03-09T19:15:32Z

Alisonkamat: Added including headers

2018-06-21T20:08:11Z

Added including headers

Alisonkamat at 17:55, 13 July 2017

2017-07-13T17:55:16Z

Alisonkamat at 17:45, 13 July 2017

2017-07-13T17:45:18Z

Alisonkamat at 17:34, 13 July 2017

2017-07-13T17:34:44Z

Alisonkamat at 17:32, 13 July 2017

2017-07-13T17:32:48Z

Alisonkamat at 17:31, 13 July 2017

2017-07-13T17:31:56Z

Alisonkamat at 14:44, 13 July 2017

2017-07-13T14:44:06Z

Alisonkamat at 13:55, 13 July 2017

2017-07-13T13:55:42Z

← Older revision		Revision as of 14:30, 2 November 2021
Line 1:		Line 1:
−	~~==General guidelines for reporting tech issues==~~	+	This page has moved here: https://freecycle.org/pages/Teams/Tech%20problems
−	~~The more information, the better. The following is always required~~:
−	*Computer operating system and browser(s) used
−	*Verbatim error messages. Always include screenshots if possible.
−	*List everything you have done to replicate the problem.
−	*Forward emails with headers to your TL whenever appropriate.
−	*Remember to report the problem directly to your TL and not FIOD.
−
−	~~==Mail issues ==~~
−	~~=== Webmail problems ===~~
−	~~# Remember to log in with your Freecycle.org email address and not your user name~~
−	~~#If you have access to more than one mailbox, check another box to see if the problems persist.~~
−	~~#Clear cache and cookies.~~
−	~~#Try another browser to rule out a cache problem.~~
−	~~#Report to TL.~~
−
−	~~=== Thunderbird problems ===~~
−	~~Thunderbird is for advanced users only. If you decide to use Thunderbird or another mail client, please remember that tech support is not available.~~
−	~~# Does the problem also occur with Webmail (RoundCube)? If it does, report the issue to your TL.~~
−	~~# [[Team_Wikis~~:~~MailSetup\|Verify that your mail settings are correct.]] Sometimes it helps to try different ports.~~
−	~~# If all else fails, delete the account in Thunderbird and start over from scratch.~~
−
−	~~==Freecycle~~.org ~~(website) issues==~~
−	* Do you have the problem on more than one browser? If not, clear your browser cache and try again.
−	* Problems with posts -- please provide the post number, your user ID on the group and group link.
−	* Problems with Admins -- please provide the Admin URL, your user ID on the group and group link.
−
−	~~==GA access==~~
−	~~Remember to sign into GA with your local mod user name or email, or sign in first to Freecycle.org with your local mod user name~~/~~email. Because Freecycle.org IDs change hands from time to time using your personal email helps keep track of who did what.~~
−
−	~~== Wiki access ==~~
−	~~Remember to sign into wiki with your '''Freecycle.org user name''' and not your email.~~
−
−	~~==Tips==~~
−	*Google is your friend.
−	*Search the wiki using the search bar on the left side.
−	*Search past posts on the team discussion group (or Groups.io Tech ~~Issues group, for general moderator-type problems) to see if the question has been answered before.~~
−	*Don't be afraid to ask your fellow team members on the team discussion group. Most teams have at least one tech-savvy member.

@@ Line 35: / Line 35: @@
 *Google is your friend.
 *Search the wiki using the search bar on the left side.
-*Search past posts on the team Yahoo group (or IMOD, for general moderator-type problems) to see if the question has been answered before.
+*Search past posts on the team discussion group (or Groups.io Tech Issues group, for general moderator-type problems) to see if the question has been answered before.
-*Don't be afraid to ask your fellow team members on the team Yahoo group. Most teams have at least one tech-savvy member.
+*Don't be afraid to ask your fellow team members on the team discussion group. Most teams have at least one tech-savvy member.

@@ Line 4: / Line 4: @@
 *Verbatim error messages. Always include screenshots if possible.
 *List everything you have done to replicate the problem.
 *Remember to report the problem directly to your TL and not FIOD.

@@ Line 26: / Line 26: @@
 ==GA access==
-Remember to sign into GA with your local mod email.
+Remember to sign into GA with your local mod user name or email, or sign in first to Freecycle.org with your local mod user name/email. Because Freecycle.org IDs change hands from time to time using your personal email helps keep track of who did what.
 == Wiki access ==

@@ Line 8: / Line 8: @@
 ==Mail issues ==
 === Webmail problems ===
 #If you have access to more than one mailbox, check another box to see if the problems persist.
 #Clear cache and cookies.

@@ Line 28: / Line 28: @@
 == Wiki access ==
-Remember to sign into wiki with your '''username and not your email'''.
+Remember to sign into wiki with your '''Freecycle.org user name''' and not your email.
 ==Tips==

@@ Line 21: / Line 21: @@
 ==Freecycle.org (website) issues==
 * Do you have the problem on more than one browser? If not, clear your browser cache and try again.
-* Problems with posts -- please provide the post number, your user ID and group link.
+* Problems with posts -- please provide the post number, your user ID on the group and group link.
 ==GA access==