Moderator Manual:Common Issues - Revision history

Alisonkamat at 16:22, 15 June 2021

2021-06-15T16:22:48Z

Alisonkamat at 16:22, 15 June 2021

2021-06-15T16:22:30Z

Alisonkamat: Moved content to diff page

2021-02-02T16:28:15Z

Moved content to diff page

Alisonkamat at 14:00, 2 February 2021

2021-02-02T14:00:09Z

Alisonkamat: fixed links

2021-02-02T13:58:10Z

fixed links

Alisonkamat at 13:50, 2 February 2021

2021-02-02T13:50:10Z

Alisonkamat at 13:49, 2 February 2021

2021-02-02T13:49:57Z

Alisonkamat at 13:48, 2 February 2021

2021-02-02T13:48:23Z

Alisonkamat at 19:39, 1 February 2021

2021-02-01T19:39:43Z

Alisonkamat at 22:47, 31 January 2021

2021-01-31T22:47:23Z

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 __notoc__
-'''This page has moved here: https://wiki.freecycle.org/Moderator_Manual:Common_Issues'''
+'''This page has moved here: https://freecycle.org/pages/ModManual/CommonIssues'''
 <small><small>
 == Common issues encountered by moderators ==

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-__forcetoc__
+__notoc__
 == Common issues encountered by moderators ==
 These are common scenarios that moderators often encounter, along with links to relevant notices.
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 [[Moderator_Manual:Sample_notices_and_responses|Click here for sample group notices and responses]]
 <br> {{ModsManualFooter}}

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 __forcetoc__
 == Common issues encountered by moderators ==
 These are common scenarios that moderators often encounter, along with links to relevant notices.

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 __forcetoc__
-== Common issues encountered by moderators ==
+Ideally mods shouldn't be limiting what members offer over and above the basics within the main rule. The more freedom we can give the members the better. As a moderator your job is to make sure things are free, legal, and appropriate to all ages. <br>
 When we start limiting things we potentially leave ourselves more open to legal issues. If you say something can't go through because it is unsafe, then let something else through, by implication you are saying that item is safe. When in doubt, we can disallow specific posts.''
-Moderators should also not [[Moderator_Manual:Mod_dos#Don.27t_.27forbid.27_WANTED_postings_as_a_category_from_your_board_for_ANY_period_of_time|forbid Wanted posts]] or [[Moderator_Manual:Mod_dos#Don.27t_require_that_members_MUST_make_an_OFFER_post_as_their_first_act_of_membership|require members to post an offer post before a wanted post]] </blockquote>
+Moderators should also not [[Moderator_Manual:Mod_dos#Don.27t_.27forbid.27_WANTED_postings_as_a_category_from_your_board_for_ANY_period_of_time|forbid Wanted posts]] or [[Moderator_Manual:Mod_dos#Don.27t_require_that_members_MUST_make_an_OFFER_post_as_their_first_act_of_membership|require members to post an offer post before a wanted post]]
+== Common issues encountered by moderators ==
 These are common scenarios that moderators often encounter, along with links to relevant notices.
 *ANIMAL POSTINGS. Posts for animal breeding or use as food are NOT allowed. Otherwise, this is a local decision. [[Moderator_Manual:Files_pets|Click here for more information about pet posts on Freecycle.]]

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 __forcetoc__
 == Common issues encountered by moderators ==
 <blockquote>Ideally mods shouldn't be limiting what members offer over and above the basics within the main rule. The more freedom we can give the members the better. As a moderator your job is to make sure things are free, legal, and appropriate to all ages. <br>
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 *CURB ALERTS. Please do not allow curb-alert posts. [[Moderator_Manual:Responses_curbside#Curb_posts_rejection_note|Click here for a rejection note.]]<BR>
 *EMAIL ADDRESS OR ID IS OFFENSIVE. Please contact your [[Moderator_Manual:How_to_Contact_Your_GOA|GOA]] before rejecting an offensive email address or ID.
-*EMOTIONAL DETAILS. Posters do not have to justify any Wanted requests made, and sometimes it just needs to be stated that some posts are over the top. [[Moderator_Manual:Sample_notices#Emotional_details|Click here for sample notices]].
+*EMOTIONAL DETAILS. Posters do not have to justify any Wanted requests made, and sometimes it just needs to be stated that some posts are over the top. [[Moderator_Manual:Sample_notices_and_responses#Emotional_details|Click here for sample responses]].
 *FOOD. There is no official policy on whether or not food can be offered on Freecycle. USE BEFORE dates are generally important dates after which there may be a risk to the consumer, whereas BEST BY dates are manufacturers' suggestions usually without significant safety concerns. However, some members may have a use even for expired food.
 *FREECYCLE.ORG IS NOT A CHARITY. Many members misunderstand our purpose. It is a recycling organization dedicated to keeping stuff out of the landfill by re homing it. Members may give their items to anyone they please. It is not based on who needs it most.
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 :*Responding with profane, abusive or obscene language: Remove the member from your group and forward the email to [[Moderator_Manual:How_to_Contact_Your_GOA|your GOA]].
 :*Responding with spam: See section on [[Spammers|reporting a spammer]]
-*IS A POST APPROPRIATE FOR FREECYCLE.ORG? This is NOT a required rule but a lot of groups use it to decide the answer. [[Moderator_Manual:Sample_notices#Reject.2C_not_keeping_anything_out_of_the_landfill|“Is it a tangible item that can be saved from the landfill?”]]
+*IS A POST APPROPRIATE FOR FREECYCLE.ORG? This is NOT a required rule but a lot of groups use it to decide the answer. [[Moderator_Manual:Sample_notices_and_responses#Landfill_test|“Is it a tangible item that can be saved from the landfill?”]]
 *MODERATOR INFORMATION SHARING. Some groups with multiple mods share information about moderated members using a shared spreadsheet with columns for ID, email address, Date, Reason, Notes, by moderator, comments or whatever categories are appropriate. Then other mod/s can see why they are on moderation and if it should be permanent or temporary.
-*NO SHOWS. No shows are a problem throughout the worldwide Freecycle Network. Sadly, there are people who pounce on every item that looks remotely valuable and immediately send a quick "I'll take it" just to get dibs on being first. [[Moderator_Manual:Sample_notices#No_shows|Click here for sample notices]].
+*NO SHOWS. No shows are a problem throughout the worldwide Freecycle Network. Sadly, there are people who pounce on every item that looks remotely valuable and immediately send a quick "I'll take it" just to get dibs on being first. [[Moderator_Manual:Sample_notices_and_responses#No_shows|Click here for sample notices]].
 *PROBLEM MEMBERS. Consult your GOA. The GOA has the authority and experience to handle problems with members.
 *RESELLING. It is required by TFN that intention to resell must be announced up front, either as a response to an Offer post or in the original Wanted post. See [[Reseller_Guidelines| Reseller Guidelines]] for more information.
 *SCAMMERS. Delivery and postage scams are abundant, despite the best efforts of the Spam Control team. If a member asks for money for any reason it is a violation of Freecycle's Terms of Service. [[Spammers|Click here to find out how to report scams.]]
-*SERVICES. [[Moderator_Manual:Sample_notices#Advertising_or_Soliciting_Services|Advertising or soliciting services is not allowed]]
+*SERVICES. [[Moderator_Manual:Sample_notices_and_responses#Advertising_or_Soliciting_Services|Advertising or soliciting services is not allowed]]
 *SPAMMERS. Anyone sending a spam message to be posted on the group needs to be dealt with firmly. This includes sales people, social networking sites, etc. Any attempt to make a post that has nothing to do with the Freecycle.org purpose is spam. Sometimes good member’s email gets hacked and spam sent that appears to have come from them. If it is a regular member, you can act accordingly, by placing them back on moderation and writing them a letter about it. But if it is a new member who has just joined to send spam, [[Spammers|please report them to Spam Control.]]
 *STRANGE STUFF. Some medical supplies should be researched to determine if they need a prescription or are safe to pass on used. Anything that requires a prescription cannot be posted. Not a clue? Ask your [[Moderator_Manual:How_to_Contact_Your_GOA|GOA]] or on the [https://groups.yahoo.com/neo/groups/FreecycleLeadershipCommunity/info Freecycle Leadership Community].

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 *WEAPON. What is a weapon? Just use your good common sense. A gun is a weapon, a case knife is not..
-== Sample notices and responses==
+== More sample notices and responses==
 [[Moderator_Manual:Sample_notices_and_responses|Click here for sample group notices and responses]]
 <br> {{ModsManualFooter}}

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 *[[When Members Solicit Sales in Response to a WANTED Post]]. Soliciting sales is not permitted on Freecycle.org® lists. This ADMIN is provided to address the group as a whole when members are attempting to solicit sales from other members who have requested items as a WANTED on local groups.
 * [[Moderator_Manual:Files pets|Pets]]
+* [[Moderator_Manual:Responses_fcmission|Landfill test]]. While the stated mission of Freecycle.org is ''to reduce waste and ease the burden our our landfills'', there is no requirement that every post keep meet a landfill test.
 Didn't find the one you were looking for? [[Moderator_Manual:Sample_notices|Click here]].<br>
 For [[Required_files|required files, please click here.]]<br>

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 *Resellers.  Resellers must announce their intent to resell an item in responses to Offers and directly in Wanted postings. See the [[Reseller_Guidelines|Reseller Guidelines]] for more information.
 *[[Moderator_Manual:Sample_notices#Distribution_of_copyrighted_works|Distribution of Software, CDs, DVDs, et al]].  Software and other forms of media fall under Copyright agreements. This message serves to clarify this group's stance on the distribution of software, CDs, DVDs, VHS tapes, recorded music, taped media and other printed materials via Freecycle.org®.
 *[[When Members Solicit Sales in Response to a WANTED Post]]. Soliciting sales is not permitted on Freecycle.org® lists. This ADMIN is provided to address the group as a whole when members are attempting to solicit sales from other members who have requested items as a WANTED on local groups.
 * [[Moderator_Manual:Files pets|Pets]]