InfoTeamManual:Using Help Scout - Revision history

Crothaug at 14:55, 19 February 2021

2021-02-19T14:55:02Z

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 ===Adding Notes===
-We can add notes to a message trail. A  Note can only be seen by our team and it should be specific to the messages. If the message raises a more general question that would benefit from discussion with the team, post a message about it on the Freecycle Support Yahoo group.<br />
+We can add notes to a message thread. A  Note can only be seen by our team and it should be specific to the messages. If the message raises a more general question that would benefit from discussion with the team, post a message about it on the Freecycle Support Yahoo group.<br />
 *Click the ''Note'' icon at the top of the message. The form will turn orange to signify you are creating an internal communication.

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 A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contact icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb|none]]
-The user '''does not''' have to be logged in to click the HELP link. There are three options:
+The user '''does not''' have to be logged in. There are three options:
 #''Answers''. The initially displayed list of links to knowledge base articles.
 #''Ask''. Email or live chat with a Support Team volunteer.

@@ Line 127: / Line 127: @@
 <br />
-A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contac icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb|none]]
+A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contact icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb|none]]
 The user '''does not''' have to be logged in to click the HELP link. There are three options:

@@ Line 127: / Line 127: @@
 <br />
-A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contac icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb]]
+A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contac icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb|none]]
 The user '''does not''' have to be logged in to click the HELP link. There are three options:

@@ Line 127: / Line 127: @@
 <br />
-A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contac icon [[File:Beacon icon.PNG|thumb]]
+A '''Help Scout Beacon''' is an interactive box that is activated by a link or icon on a web page. The Freecycle 3.0 Beacon is launched when a user clicks on the HELP link at the bottom of any 3.0 page or clicks on the contac icon at the bottom right-hand side of any Freecycle.org page [[File:Beacon icon.PNG|thumb]]
 The user '''does not''' have to be logged in to click the HELP link. There are three options:

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 <br />
-==Help Scout Beacons and Chat in Freecycle 3.0 (This section is under construction)==
+==Help Scout Beacons and Chat in Freecycle 3.0==
 <br />
 '''<big>Important Note:</big> these features are not yet live in Help Scout. They are planned to be implemented when we launch the new Freecycle 3.0 website. Chat is intended to be used by the Help Team only.'''