Choosing the Right Saved Reply

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Here are some common scenarios with advice on how to choose the most appropriate Help Scout Saved Reply

You can't find an active account and you need to tell the member to sign up:

  • IF the member says they had an account in the past, use Account Bounced Deleted because it explains the most common reason for accounts "disappearing" (their email provider marked as Spam).
  • IF it seems likely they haven't had an account in the past, use Signup to give them the standard signup instructions.